Michael Hennessy
Winston-Salem,NC
Summary
Experienced with managing multiple business locations to ensure seamless operations and high standards. Utilizes strategic planning and resource management to optimize performance. Track record of improving team productivity and customer satisfaction through effective leadership and problem-solving abilities.
Most recently I have experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
14
14
years of professional experience
Work History
Project Manager, Global Leadership Exchange
Lidl US
05.2024 - Current
- Effectively managed the Electronic Shelf Label rollout timeline while working independently and collaboratively to achieve short, medium, and long-term goals of the project
- Responsible for preparing presentations for various functions and departments within the organization throughout the ESL rollout
- Develop ideas and practical solutions for streamlining the ESL rollout process
- Deliver in person trainings to all users to ensure a successful implementation of the ESL rollout
- Collaborated with multiple departments to ensure the order and delivery of ESL labels to stores
- Arranged and liaised with our 3rd party vendor to ensure install was completed within the timeframe
- Established effective communication among team members for enhanced collaboration and successful project completion.
Store Manager, Global Leadership Exchange
Lidl US
12.2021 - 05.2024
- Managed multiple Lidl stores within my district to ensure efficient operations, high store standards and excellent customer service was delivered
- Led and developed a team of assistant store managers and associates to achieve business objectives, improve performance and enhance employee engagement
- Week/Monthly review of sales data, identifying opportunities and implement strategies to drive sales growth to achieve district targets
- I fostered a customer-centric culture addressed any customer complaints and implemented initiatives to improve customer satisfaction
- Held monthly cost meetings with trainee store managers where I provided feedback and opportunities for each store
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Store Manager
Lidl Ireland
01.2015 - 10.2021
- Staff Management: Responsible for 35 members of staff, ensuring personnel costs and contractual agreements are met
- Delivery of performance orientated and motivating work environments for all employees
- Responsible for the Coordination of all training in store
- Ensuring all store KPIs are achieved
- Responsible in overseeing weekly, monthly, and yearly KPIs such as store write offs, productivity, inventory, and personnel costs
- This is achieved through continuous analysis and initiating changes to achieve set targets
- Driving and delivering store standards
- Ensuring all company procedures and processes are adhered to
- Ensuring adequate stock levels are maintained, avoiding missing items and excess stock
- Completing regular quality control checks and product rotation according to the company guidelines
- Liaising with district management to ensure store KPIs, staffing issues and store needs are met daily
Deputy Store Manager
Lidl Ireland
09.2014 - 01.2015
- Deputizing for Manager in his absence
- Effective management of the store team in the absence of the store manager
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Cash Management- Ensuring cash management is carried out correctly with all principles and procedures being adhered to
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Ensuring challenging KPI targets are consistently achieved
- Oversaw cash handling procedures ensuring accurate accounting of daily transactions while minimizing discrepancies.
- Trained new employees on company policies, procedures, and best practices, fostering a knowledgeable workforce.
Trainee Manager
Lidl Ireland
01.2011 - 01.2014
- Learning and implementation of company procedures and processes such as customer service, cash management, stock rotation, quality controls, inventory control and ordering
- Ensuring store standards set out by the store manager are maintained daily
- Deputizing in the absence of the store manager
- Had to adopt a cost-conscious mind-set
- Any further individual tasks which may arise from operational necessities when instructed by the store manager
Education
BBS - Business
Dublin Business School
Dublin Ireland09.2014
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Project Manager, Global Leadership Exchange
Lidl US
05.2024 - Current
Store Manager, Global Leadership Exchange
Lidl US
12.2021 - 05.2024
Store Manager
Lidl Ireland
01.2015 - 10.2021
Deputy Store Manager
Lidl Ireland
09.2014 - 01.2015
Trainee Manager
Lidl Ireland
01.2011 - 01.2014
BBS - Business
Dublin Business School
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