Michael Henry

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.

• implemented HVAC repair and maintenance program for all properties and technicians as to be able to handle all heat and ac issues in house as to stop using outside vendors
• Supervised employee performance, preventive maintenance, and safety.
• Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
• Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
• Scheduled regular inspections of equipment and facilities to manage wear and tear.
• Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
• Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
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maintained repaired and made ready for rental 235 apartments Including all HVAC needs as well as pool hot tub and fitness center assisted in office operations leasing and showing rentals handled all outside vendors and suppliers