Michael Henry
North Providence,RI
Summary
Casino Regulator with a proven track record at Ballys Casino Hotel, excelling in customer service and compliance. Recognized for enhancing operational efficiency and fostering teamwork, I leverage strong problem-solving skills to address challenges effectively. Committed to continuous improvement, I maintain high standards of integrity and communication in fast-paced environments.
Overview
35
35
years of professional experience
Work History
Casino Regulator
State Of Rhode Island
04.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrates respect, friendliness and willingness to help wherever needed.
- Assists with day-to-day operations, working efficiently and productively with all team members.
- Works flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Develops and maintains courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic.
- Pays attention to detail while completing assignments.
- Strengthens communication skills through regular interactions with others.
- Works well in a team setting, providing support and guidance.
Casino Floor Manager
Ballys Casino Hotel
06.2013 - 04.2024
- Supported smooth transitions during shift changes by effectively communicating pertinent information to incoming supervisors.
- Maintained accurate records of all gaming activities, reporting discrepancies or suspicious activity to management as needed.
- Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
- Maximized operational efficiency by staying up-to-date with industry trends and best practices in casino management techniques.
- Enhanced customer satisfaction by effectively managing casino floor operations and addressing guest concerns promptly.
- Optimized staffing levels according to fluctuating business needs, minimizing labor costs without sacrificing quality service delivery.
- Managed high-stakes table games, ensuring accurate payouts and adherence to gaming regulations.
- Boosted employee morale through regular recognition of outstanding achievements on the casino floor, fostering a positive workplace culture.
- Assisted in resolving disputes between players and dealers, ensuring fair play standards were upheld at all times.
- Fostered an inclusive atmosphere by promoting open lines of communication among team members, encouraging collaboration and ideasharing.
- Monitored chips purchases, table inventories, and player win ratios.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained, supervised and evaluated workers.
- Observed players for signs of cheating, notifying security staff of discovered evidence.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Performed paperwork required for monetary transactions.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Casino Floor Supervisor/Dealer
Foxwoods Resort and Casino
11.1997 - 06.2013
- Improved employee performance through consistent coaching, training, and feedback on job responsibilities.
- Increased revenue by identifying trends in player preferences and adjusting game offerings accordingly.
- Collaborated with human resources department in recruitment efforts for qualified candidates who demonstrated strong potential for success as Casino Floor Supervisors.
- Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
Behavior Therapist
Several Different Companies
01.1990 - 01.1997
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
Education
CCRI/URI
RISkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Casino Regulator
State Of Rhode Island
04.2024 - Current
Casino Floor Manager
Ballys Casino Hotel
06.2013 - 04.2024
Casino Floor Supervisor/Dealer
Foxwoods Resort and Casino
11.1997 - 06.2013
Behavior Therapist
Several Different Companies
01.1990 - 01.1997
CCRI/URI
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