Michael Henry
Stroudsburg,PA
Overview
2001
2001
years of professional experience
Work History
Cashier Team Lead
Raceway Management
Parking Lot Attendant
Town
Cashier Team Lead
Raceway Management
- Supervised daily operations, ensuring efficient service and workflow among cashier team members.
- Trained new cashiers on operating procedures and customer service standards to enhance team performance.
- Coordinated staff schedules to optimize coverage during peak hours and maintain service quality.
- Monitored cash handling procedures, reducing discrepancies through stringent compliance with company policies.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction and loyalty metrics.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted in implementing promotional campaigns, driving increased sales through effective merchandising strategies.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Plumber Technician
Karl's Plumbing & Heating
- Installed and repaired plumbing systems, ensuring compliance with local codes and regulations.
- Diagnosed plumbing issues using advanced diagnostic tools and techniques.
- Collaborated with team members to execute efficient service calls and maintenance tasks.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Trained junior technicians on proper installation techniques and safety protocols.
- Streamlined workflow processes, reducing downtime during installations and repairs.
- Conducted routine inspections to identify potential plumbing problems before they escalated.
- Developed preventative maintenance plans to enhance system longevity and performance.
- Collaborated with construction teams to ensure seamless integration of plumbing systems into new building projects.
- Elevated team performance through consistent collaboration on large-scale projects, sharing expertise and resources as needed.
- Streamlined project completion with effective time management and coordination with other technicians.
- Managed multiple concurrent projects while prioritizing tasks based on urgency levels ensuring timely delivery and customer satisfaction.
- Mentored junior technicians to improve their technical skills, fostering a positive work environment focused on professional development.
- Enhanced workplace safety by adhering to industry best practices and following company protocols.
- Built strong relationships with suppliers to secure competitive pricing on materials without compromising quality.
- Expanded professional knowledge by attending industry conferences, workshops, and continuing education courses.
- Provided cost-effective solutions by recommending energy-efficient upgrades for clients'' plumbing systems.
- Reduced callbacks for repairs by performing thorough diagnostics and implementing long-lasting fixes.
- Completed complex plumbing installations for residential and commercial clients, resulting in increased revenue for the company.
- Delivered high-quality workmanship while meeting strict deadlines for both routine maintenance tasks and emergency repairs.
- Increased client retention through exceptional communication skills, explaining complex issues in a clear and concise manner.
- Maintained a clean and organized workspace, promoting a professional image while minimizing the risk of accidents or damage to client property.
- Troubleshot diverse plumbing problems to accurately diagnose the root cause before commencing repairs.
- Developed detailed proposals that outlined project scope, timeline, materials required, and estimated costs to effectively communicate expectations to clients.
- Maximized productivity by maintaining an organized inventory of tools, equipment, and supplies.
- Improved customer satisfaction by promptly addressing plumbing issues and providing efficient solutions.
- Served as a reliable point-of-contact for clients during the entire project lifecycle from consultation to post-installation follow-ups ensuring customer satisfaction at every stage.
- Installed, repaired and maintained water, gas and sewer systems.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Assisted with repairs to steam, drainage, and sewer lines.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Inspected sewers and piping systems to assess quality and condition.
- Fabricated piping pieces and components in line with design specifications for each system.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Prepared budgets and estimated costs for potential work on piping systems.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Operated ground microphones and listening discs to locate hidden water line leaks.
Plumbing Technician
U,S,H,A,C PLUMBING & HEATING
- Installed and repaired plumbing systems, ensuring compliance with safety regulations.
- Diagnosed plumbing issues using specialized tools and equipment for effective solutions.
- Assisted in maintaining accurate records of service calls and repairs performed.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Provided customer support by explaining plumbing services and addressing inquiries.
- Trained junior technicians on proper installation techniques and safety protocols.
- Implemented preventative maintenance strategies to reduce system failures and downtime.
- Conducted routine inspections to identify potential issues before they escalated into major problems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
- Streamlined project completion by effectively coordinating with team members, suppliers, and clients.
- Enhanced system efficiency by conducting regular maintenance checks on plumbing systems.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Collaborated with contractors to ensure seamless integration of plumbing systems in new construction projects.
- Increased client retention with exceptional customer service and clear communication of project progress.
- Optimized system performance by identifying potential issues during routine inspections and implementing preventive measures.
- Boosted productivity through timely completion of projects within budget constraints.
- Supported business growth by providing expert advice on plumbing solutions and product recommendations to clients.
- Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
- Contributed to a safe working environment by following established safety procedures during all tasks.
- Provided emergency response services for urgent situations such as burst pipes or sewage backups, reinforcing the company''s commitment to client satisfaction.
- Fostered positive relationships with clients through professional demeanor, prompt response, and transparent communication about project scope and cost estimates.
- Maintained accurate records of completed work orders, invoices, and inventory for efficient operations management.
- Assisted colleagues in handling complex assignments or tackling challenging situations as a supportive team player.
- Expedited job completion times through effective utilization of resources, manpower, and tools at hand.
- Implemented cost-saving measures in procurement processes without compromising the quality of materials used in plumbing jobs.
- Installed, repaired and maintained water, gas and sewer systems.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Executed plumbing services in tight quarters and easily bent, squatted, crawled, climbed and reached.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Continued plumbing education and kept abreast of industry updates and improvements to best serve client needs.
- Documented cost of plumbing repairs and kept precise records of time and material.
- Operated drill motors, grinders, chop saws, hack saws, and burning torches to perform tasks.
- Cut and drilled holes in walls to permit passage of pipes.
- Measured, threaded, and cut materials to correct angles.
- Planned pipe system layout, installation and repair according to specifications.
- Eliminated risks by correctly identifying potential safety hazards.
- Filled pipe systems with water and air to determine location of leaks.
- Assisted with repairs to steam, drainage, and sewer lines.
- Used clamps and brackets to attach pipes to walls, structures, and fixtures.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Inspected sewers and piping systems to assess quality and condition.
- Fabricated piping pieces and components in line with design specifications for each system.
- Read and interpreted blueprints and schematics to determine locations, quantities, and sizes of materials required.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Reviewed blueprints and project specifications to determine correct plumbing solutions.
- Secured rising mains and boiler piping to structural supports in new construction and remodeling projects.
- Prepared budgets and estimated costs for potential work on piping systems.
- Tested and operated hydraulic and pneumatic equipment for heating and cooling systems.
- Operated ground microphones and listening discs to locate hidden water line leaks.
Ice Cream Sales to Bartender
R,A Associates
MEW YOUR
08.1982 - 09.2000
- Mixed and served beverages while ensuring high-quality customer service.
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Assisted in inventory management, tracking stock levels of liquor and supplies.
- Developed new cocktail recipes to diversify menu offerings and attract customers.
Education
No Degree -
Forest Hills High School
Forest Hills, NYSkills
Hard worker, team oriented, friendly ,eager to work Can adapt to any situation good or bad Enjoy coming in everyday to work meet new people Help them to get what the need or want
Timeline
Ice Cream Sales to Bartender
R,A Associates
08.1982 - 09.2000
Cashier Team Lead
Raceway Management
Parking Lot Attendant
Town
Cashier Team Lead
Raceway Management
Plumber Technician
Karl's Plumbing & Heating
Plumbing Technician
U,S,H,A,C PLUMBING & HEATING
No Degree -
Forest Hills High School