Michael Henthorn
Greenwood,IN
Summary
Reliable and efficient professional with strong customer service and a technologically vast background. Proficient with physical ability and handling the task at hand.
Overview
1
1
year of professional experience
Work History
Dasher
DoorDash
02.2024 - Current
- Provided exceptional customer service, greeting patrons warmly upon arrival for enhanced rapport building.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered orders to customers to drive full satisfaction.
- Improved customer satisfaction by providing timely and accurate deliveries.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Enhanced communication with customers through proactive updates on order status.
Rent Collecting Assistant
Community Property Holdings
08.2023 - Current
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Assisted manager in all aspects of business operations.
- Performed wide-ranging administrative, financial, and service-related functions.
- Proofread and edited documents for accuracy and grammar.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Office Assistant
Recyclean Inc
05.2023 - Current
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Assisted with budgeting and financial management to keep office operating within budget.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Purchased and maintained office supplies.
- Scheduled and coordinated travel arrangements for office staff members.
- Proven ability to learn quickly and adapt to new situations.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Handled payroll duties accurately ensuring all employees received their paychecks on time.
- Interacted with customers by phone, email, or in person to provide information.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Handled over 300 papers a day for filing and tracking.
Education
Bachelor of Science - Psychology
Indiana State University
Terre Haute, IN08.2026
High School Diploma -
Homeschooled
Greenwood Indiana 06.2022
Skills
- Revenue Generation
- Smartphone operation
- Customer Communication
- Sales Development
- Heavy Lifting
- Strong Navigation Skills
- Safe Vehicle Operation
- Product Distribution
- Time Management
- Decision-Making
- Professional Appearance
- GPS Navigation
- Vehicle Maintenance
Additional Information
Experience playing multiple instruments as well as operating music technology for recording and sound shaping.
Ability to pickup an array of software regardless of field.
Timeline
Dasher
DoorDash
02.2024 - Current
Rent Collecting Assistant
Community Property Holdings
08.2023 - Current
Office Assistant
Recyclean Inc
05.2023 - Current
Bachelor of Science - Psychology
Indiana State University
High School Diploma -
Homeschooled