MICHAEL HERNANDEZ
Webster,TX
Summary
Dynamic Hospitality Manager with 13 years of comprehensive experience in the food/beverage and entertainment industry, specializing in fine dining and full facility operations. Proven track record of enhancing guest experiences through strategic management and operational excellence. Adept in both administrative functions and team leadership, with a strong focus on optimizing service quality and driving profitability. Career aspirations include leveraging expertise to lead innovative hospitality initiatives that elevate brand standards.
Overview
9
9
years of professional experience
Work History
ASSISTANT GENERAL MANAGER
Main Event Entertainment
Webster, Tx
06.2022 - Current
- Oversight and development of the center's leadership management team
- (Bar, Service, Catering, Culinary, Technician, Amusements, Bowl, and Sales)
- Speaks to the center's vision, successes, and opportunities
- Efficient in center projection forecasts based on weekly/yearly, and event trends
- Actively reviewing center Declining Budget in correlation with monthly P&L
- Creative and collaborative focuses with the General Manager for all in -center FOH and BOH initiatives
- Fostering a culture of world class hospitality among team members by ensuring follow-up, high grade training, and right people, right place
ASSISTANT GENERAL MANAGER
Perry's Steakhouse & Grille
Friendswood, Tx
11.2021 - 05.2022
- Development and training of all newly hired managers
- Supported in restaurant operations during GM absence
- Maintained exceptional restaurant cleanliness through direct follow up according to the Perry's standard
- Prioritized the guest experience by consecutive table touches and figure 8s
- Facilitated private event reservations and completed all FOH managers, service, and dining host schedules
OPERATIONS MANAGER
Main Event Entertainment
Webster, Tx
03.2018 - 09.2021
- Promoted to Bowl Department Manager
- Transition to Service/FOH Department Manager of 45+ team members
- Transition to Bar Manager during AGM development
SHIFT SUPERVISOR
Main Event Entertainment
Webster, Tx
08.2016 - 03.2018
- Key hourly manager
- Possessed overall guest conflict and resolution skills
- Actively functioned in all day-to-day manager duties
- Performed as the key role model for all FOH staff
Education
High School Diploma -
Clear View High School
Webster, TX06-2013
Skills
- Leadership Coaching
- Financial analysis
- Hospitality Management Expertise
- Financial Oversight
- Event planning
- Strategic Revenue Projections
- Regulatory Compliance Oversight
- Performance monitoring
- Process improvement
- Workflow Optimization
- Staff management
- Financial Performance Analysis
- Financial Growth Strategies
Locations
- Webster, Webster, TX
- Friendswood, Friendswood, TX
Timeline
ASSISTANT GENERAL MANAGER
Main Event Entertainment
06.2022 - Current
ASSISTANT GENERAL MANAGER
Perry's Steakhouse & Grille
11.2021 - 05.2022
OPERATIONS MANAGER
Main Event Entertainment
03.2018 - 09.2021
SHIFT SUPERVISOR
Main Event Entertainment
08.2016 - 03.2018
High School Diploma -
Clear View High School
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