Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Michael Hernandez

Michael Hernandez

Canton,OH

Summary

Experience in catering and event management, Property leasing and sales.

Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and maintaining composure during stressful situations. Dedicated to exceptional customer service and safety. Past experience in realty and team management, fostering team-building and efficiency in fast-paced environments. Managed budgets and contracts of more $3,000,000 and ensured accurate and detailed financial assessment reports.

Overview

11
11
years of professional experience

Work History

Flight Attendant

United Airlines
11.2024 - Current
  • Delivered exceptional customer service, ensuring passenger comfort and satisfaction throughout flights.
  • Conducted pre-flight safety checks, verifying emergency equipment readiness and compliance with regulations.
  • Coordinated cabin operations, managing in-flight service while addressing passenger needs effectively.
  • Trained new flight attendants on safety protocols and customer service standards to enhance team performance.

Catering / Event Manager

That Little Italian Kitchen
06.2023 - Current
  • Built relationships with clients to understand their needs and desires for events and functions
  • Coordinated vendors, venues, rentals from start to finish and executed finishing details to customer satisfaction
  • Managed events for up to 500 guests, coordinating all logistics seamlessly under strict timelines and tight budgets
  • Secured repeat business by delivering exceptional customer service and exceeding expectations
  • Increased brand engagement through managing social media platforms and creating interactive content

Leasing Agent

Rangewater
03.2023 - 06.2023
  • Negotiated lease terms and conditions with prospective tenants resulting in successful rentals
  • Conducted property tours, showcasing amenities and promoting the property's features to prospective tenants
  • Maintained accurate records and documentation of rental agreements, applications, and tenant communication

Flight Attendant

American Airlines
01.2019 - 01.2023
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Ensure safety and comfort of customers onboard aircraft
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Identified issues, analyzed information, and provided solutions to problems

Realtor

Keller Williams Realty Boca
06.2017 - 02.2019
  • Compared recently sold area properties to determine competitive market prices
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids
  • Wrote contracts to outline sales and purchases of properties
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales
  • Increased home sales through persuasion, negotiation and closing prowess

Realtor

Castelli Real Estate Services Boca
01.2016 - 01.2017
  • Compared recently sold area properties to determine competitive market prices
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids
  • Wrote contracts to outline sales and purchases of properties
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales
  • Increased home sales through persuasion, negotiation and closing prowess

Salon Manager

Salon 3 Beauty Salon
02.2014 - 06.2016
  • Scheduled employees to maintain adequate coverage during business hours
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands
  • Consistently received positive feedback from guests on performance reviews
  • Managed cash flow, business transactions, banking and accounting processes
  • Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention

Education

ASSOCIATE OF APPLIED BUSINESS - BUSINESS ADMINISTRATION

EASTERN GATEWAY COMMUNITY COLLEGE
Youngstown, Ohio
01.2022

GENERAL EDUCATION DIPLOMA -

NATIONAL COLLEGE
Canton, ohio
01.2014

Skills

  • Airline Operations
  • Customer service
  • Critical Response
  • Situational Awareness
  • Sales and promotion
  • Social Media
  • Marketing
  • Negotiations
  • Team Building

Accomplishments

  • Member, Boca Grove Country Club, Boca Raton, FL, 4 years
  • HOA Vice President, Boca Grove (Gardens in the Grove HOA), 3 terms
  • Member, Glenmoor Country Club, 7 years
  • Board Member, Canton Preservation Society, 9 years consecutively

Timeline

Flight Attendant

United Airlines
11.2024 - Current

Catering / Event Manager

That Little Italian Kitchen
06.2023 - Current

Leasing Agent

Rangewater
03.2023 - 06.2023

Flight Attendant

American Airlines
01.2019 - 01.2023

Realtor

Keller Williams Realty Boca
06.2017 - 02.2019

Realtor

Castelli Real Estate Services Boca
01.2016 - 01.2017

Salon Manager

Salon 3 Beauty Salon
02.2014 - 06.2016

ASSOCIATE OF APPLIED BUSINESS - BUSINESS ADMINISTRATION

EASTERN GATEWAY COMMUNITY COLLEGE

GENERAL EDUCATION DIPLOMA -

NATIONAL COLLEGE

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