Michael Hernandez
Rio Rancho
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Walmart
12.2020 - 08.2021
- Assisted customers with purchases and inquiries, ensuring a positive shopping experience
- Maintained inventory and restocked shelves efficiently
- Supported team members in daily store operations and customer service
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service Clerk
Speedway
08.2021 - 01.2022
- Provided friendly and efficient service in a fast-paced convenience store environment
- Handled cash register operations, fuel transactions, and inventory restocking
- Maintained cleanliness and organization of the store
- Assisted with opening and closing procedures and ensured compliance with safety standards
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Team Member
Brewers
09.2023 - 04.2024
- Delivered excellent customer service in a fast-paced restaurant environment
- Took orders, prepared food and beverages, and ensured cleanliness of dining and kitchen areas
- Collaborated with team members to maintain smooth daily operations
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Retail Associate
Neighborhood Walmart
05.2024 - 04.2025
- Assisted customers with purchases and inquiries, ensuring a smooth shopping experience
- Managed inventory restocking and maintained product displays
- Operated point-of-sale systems and handled cash and card transactions
- Supported team operations and contributed to maintaining store cleanliness and organization
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Frontier High School
Whittier, CA05-2007
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Associate
Neighborhood Walmart
05.2024 - 04.2025
Team Member
Brewers
09.2023 - 04.2024
Customer Service Clerk
Speedway
08.2021 - 01.2022
Retail Sales Associate
Walmart
12.2020 - 08.2021
High School Diploma -
Frontier High School