Michael Hernandez
Victorville,CA
Summary
Dynamic and dependable professional with extensive experience as a Ramp Agent at Prime Flights, excelling in aircraft marshalling and team leadership. Proven ability to enhance operational efficiency and ensure safety compliance while training new staff. Recognized for strong problem-solving skills and a commitment to maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Prime Flights
11.2024 - Current
- Operated ground support equipment to facilitate timely aircraft arrivals and departures.
- Conducted safety inspections on baggage handling systems to ensure compliance with regulations.
- Loaded and unloaded cargo efficiently, adhering to weight distribution protocols for optimal flight safety.
- Communicated effectively with team members to coordinate ramp operations and resolve issues swiftly.
- Trained new employees on standard operating procedures and safety practices in the ramp area.
Early Morning Stocker
Ross Dress for Less
07.2025 - 10.2025
- Stocked shelves with merchandise, ensuring optimal product placement and visibility.
- Assisted in unloading delivery trucks, maintaining organization of incoming inventory.
- Collaborated with team members to maintain cleanliness of sales floor and stock areas.
- Adapted to changing priorities, efficiently restocking items during peak hours.
Security Officer
AEG Worldwide
10.2023 - 07.2024
- Monitored facility access and maintained security logs to ensure safety protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with emergency response teams during incidents to maintain order.
- Implemented security measures based on established policies to protect personnel and assets.
- Evaluated surveillance footage regularly to identify suspicious activities or breaches.
- Coordinated with local law enforcement for effective incident resolution and communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Client Service Assistant
H&M Car Rentals
01.2023 - 03.2024
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Assisted in resolving client inquiries and issues, ensuring timely responses and satisfaction.
- Coordinated scheduling of appointments, optimizing team availability and client convenience.
- Maintained accurate client records using CRM systems to support data integrity and accessibility.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
Education
No Degree - Business Administration
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Miguel Conteras
Los Angeles06.2022
Skills
Problem-solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Early Morning Stocker
Ross Dress for Less
07.2025 - 10.2025
Ramp Agent
Prime Flights
11.2024 - Current
Security Officer
AEG Worldwide
10.2023 - 07.2024
Client Service Assistant
H&M Car Rentals
01.2023 - 03.2024
No Degree - Business Administration
Los Angeles City College
High School Diploma -
Miguel Conteras