Michael Hernandez
Victorville,CA
Summary
Dynamic and dependable professional with extensive experience as a Ramp Agent at Prime Flights, excelling in aircraft marshalling and team leadership. Proven ability to enhance operational efficiency and ensure safety compliance while training new staff. Recognized for strong problem-solving skills and a commitment to maintaining high standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Ramp Agent
Prime Flights
Ontario, CA
11.2024 - Current
- Operated ground support equipment to facilitate timely aircraft arrivals and departures.
- Conducted safety inspections on baggage handling systems to ensure compliance with regulations.
- Loaded and unloaded cargo efficiently, adhering to weight distribution protocols for optimal flight safety.
- Communicated effectively with team members to coordinate ramp operations and resolve issues swiftly.
- Trained new employees on standard operating procedures and safety practices in the ramp area.
Early Morning Stocker
Ross Dress for Less
Victorville, CA
07.2025 - 10.2025
- Stocked shelves with merchandise, ensuring optimal product placement and visibility.
- Assisted in unloading delivery trucks, maintaining organization of incoming inventory.
- Collaborated with team members to maintain cleanliness of sales floor and stock areas.
- Adapted to changing priorities, efficiently restocking items during peak hours.
Security Officer
AEG Worldwide
Los Angeles, CA
10.2023 - 07.2024
- Monitored facility access and maintained security logs to ensure safety protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Collaborated with emergency response teams during incidents to maintain order.
- Implemented security measures based on established policies to protect personnel and assets.
- Evaluated surveillance footage regularly to identify suspicious activities or breaches.
- Coordinated with local law enforcement for effective incident resolution and communication.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Client Service Assistant
H&M Car Rentals
Victorville, CA
01.2023 - 03.2024
- Facilitated effective communication between clients and internal teams to enhance service delivery.
- Assisted in resolving client inquiries and issues, ensuring timely responses and satisfaction.
- Coordinated scheduling of appointments, optimizing team availability and client convenience.
- Maintained accurate client records using CRM systems to support data integrity and accessibility.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
Education
No Degree - Business Administration
Los Angeles City College
Los Angeles, CAHigh School Diploma -
Miguel Conteras
Los Angeles06.2022
Skills
Problem-solving
Loading and unloading
Ramp service
Aircraft marshalling
Heavy lifting
Customer service
Team leadership
Crew assistance
Flexible schedule
Dependable and responsible
Security awareness
Hazardous materials
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Early Morning Stocker
Ross Dress for Less
07.2025 - 10.2025
Ramp Agent
Prime Flights
11.2024 - Current
Security Officer
AEG Worldwide
10.2023 - 07.2024
Client Service Assistant
H&M Car Rentals
01.2023 - 03.2024
No Degree - Business Administration
Los Angeles City College
High School Diploma -
Miguel Conteras