Michael Hernandez
San Antonio,TX
Summary
Hardworking and passionate job seeker eager to secure entry-level "inbound call center CSR" position. Ready to help team achieve company goals. Very familiar and comfortable taking calls and assisting customers/clients in resolving whatever issue they might encounter.
Overview
5
5
years of professional experience
Work History
Mixer Machine Operator
FGF Brands
San Antonio, TX
01.2022 - 09.2022
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Used machinery and hand-filling methods to prepare orders.
- Operated blending and other machinery safely and in conformance with manufacturer instructions.
- Unloaded completed mixtures into containers for further processing.
Order Selector
HEB Warehouse
San Antonio, TX
07.2021 - 12.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Followed orders precisely for correct items, sizes and quantities.
- Reduced fulfillment errors by using RF scanners to quickly pick items.
- Checked inventory and selected products from specific locations based upon assignment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Mixer Machine Operator
FGF Brands
San Antonio, TX
11.2019 - 05.2021
- Accurately measured and blended materials according to specifications.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Used machinery and hand-filling methods to prepare orders.
- Operated blending and other machinery safely and in conformance with manufacturer instructions.
- Unloaded completed mixtures into containers for further processing.
Framer
Mission Solar Energy
San Antonio, TX
01.2019 - 10.2019
- Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets.
- Calibrated system settings and arranged orientation for maximum solar access and optimal durability.
- Carefully inspected and trimmed excess material from the solar panels.
- Framed solar panels with industrial framer.
Technical Support Representative
VMC Volt
San Antonio, TX
08.2017 - 07.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
Education
GED -
Good Samaritan Learning Center
San Antonio, TX03.2007
Skills
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Attention to Detail
- Self-Motivated
- Excellent Communication
Additional Information
Even though it may look like i don't have much CSR experience, in the time i did put into my last call center position (VMC), I adapted and learned very quickly. Towards the end of my time there I was even used to train new hires.
I am also very familiar with pallet jacks and forklifts, in the event i might need to move any product or materials around.
I am accustomed to 12+ hour shifts and working weekends/holidays.
Timeline
Mixer Machine Operator
FGF Brands
01.2022 - 09.2022
Order Selector
HEB Warehouse
07.2021 - 12.2021
Mixer Machine Operator
FGF Brands
11.2019 - 05.2021
Framer
Mission Solar Energy
01.2019 - 10.2019
Technical Support Representative
VMC Volt
08.2017 - 07.2018
GED -
Good Samaritan Learning Center