Michael Hernandez Jr.
Norwalk
Summary
Customer-oriented Service Advisor offering 2 and half years experience. Also have over 18 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
15
15
years of professional experience
Work History
Assistant Service Manager
Garavel Auto Group (Chrysler Dodge Jeep Ram)
Norwalk, CT
09.2022 - 02.2025
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Followed up with customers during and after installations to verify satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Developed written plans and obtained customer consent to proceed.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
General Manager, Store
Global Partners
Norwalk, CT
01.2022 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Store Manager
Wheels of CT, Inc.
Milford, CT
09.2019 - 01.2022
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer relationships and provided superior customer service to boost sales.
- Maintained stockroom condition to preserve product quality.
- Developed and enforced operational improvements to reduce total losses.
Department Manager
Walmart Stores,INC
Norwalk, CT
09.2009 - 09.2019
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
- Handled shift overstock, restocking, and inventory control.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Examined merchandise to correctly price and display products.
Education
Some College (No Degree) - Computer Network Operations
Gibbs College - Norwalk
Norwalk, CTHigh School Diploma -
Central High School
Bridgeport, CT06.2002
Skills
- Performance Evaluation and Monitoring
- Supervision and Training
- Time Management
- Inventory Management
- Vendor Communications
- Performance Improvements
- Team Leadership
- Originality and Creativity
- Merchandise Recommendations
- Recruitment and Hiring
- Decision Making
- Training Management
- Excellent Written and Verbal Communication
- Computer Proficiency and Microsoft Office
- Attention to Detail
- Building Customer Relationships and Loyalty
- Assignment Delegation
- Merchandise Receiving and Handling
- Hiring and Onboarding
- POS Software
- Proficient in AutoMate
- Experienced with WiAdvisor
- Proficient with Xtime
- Experience in automotive repair claims with aftermarket warranty companies
Timeline
Assistant Service Manager
Garavel Auto Group (Chrysler Dodge Jeep Ram)
09.2022 - 02.2025
General Manager, Store
Global Partners
01.2022 - 09.2022
Store Manager
Wheels of CT, Inc.
09.2019 - 01.2022
Department Manager
Walmart Stores,INC
09.2009 - 09.2019
High School Diploma -
Central High School
Some College (No Degree) - Computer Network Operations
Gibbs College - Norwalk