Michael Herrera
Outside sales
Palmdale,CA
Summary
As an Outside sales specialist with strength in negotiations, e-commerce and customer service I provide excellent interpersonal and time management skills. Result-oriented worker that engages with customers to help establish strong relationships In store and out. I have a proven track record of building customer relationships and successfully closing sales and committed to delivering exceptional customer service and exceeding sales goals.
Overview
13
13
years of professional experience
Work History
Outside sales representative
Dunn Edwards Paints
01.2019 - Current
- Increase budgetary sales goals, make calls to key accounts 50 times a week, within my 1st year I increased my book from 700,000 to over 1.5 million to 2.2 million my second year .
- Attended monthly sales meetings and quarterly sales trainings.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Quoted prices, credit terms and other bid specifications.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Aircraft Painter
Northrop Grumman
08.2020 - 04.2021
- Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application.
- Developed strong communication and organizational skills through working on group projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Followed quality control procedures.
- Maintained pressure pot function as well as used hvlp spray gun with 2k coating material.
Customer Service Lead Supervisor
Dunn Edwards
01.2018 - 04.2020
- As a customer service lead supervisor my job duties include but are not limited to, stocking shelves, cycle count, ordering inventory, sitting in on store budget meetings, scheduling, opening and closing the store, tinting.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
Senior Store Paint Color Technician
Dunn Edwards
01.2010 - 04.2020
- As the manager of the production area, I was responsible for the efficiency and control of all production area related functions
- This includes providing our customers world class customer service and minimal tint order wait times, as well as providing on the spot eye matching services, both personally as well as from Store Color Techs that I have personally trained
- Additionally, I maintain a maintenance schedule, insuring the production apparatus are clean in appearance.
Education
San Fernando High School
2008
Mission College
2009
Skills
- Leadership
- Bilingual (English/Spanish)
- Flexibility/adaptability/ managing multiple priorities
- Organized
- Team worker
- Territory Networking
- Strong Communication and Interpersonal Skills
- Microsoft Software Proficiency/ excel,office
Timeline
Aircraft Painter
Northrop Grumman
08.2020 - 04.2021
Outside sales representative
Dunn Edwards Paints
01.2019 - Current
Customer Service Lead Supervisor
Dunn Edwards
01.2018 - 04.2020
Senior Store Paint Color Technician
Dunn Edwards
01.2010 - 04.2020
San Fernando High School
Mission College