Michael Herring
Ringgold,GA
Summary
Accomplished Technician/Owner at Hickory Maintenance and Service, with over 20 years of experience in commercial service, showcasing exceptional organizational skills and a knack for maintenance and repair. Proven track record in enhancing team productivity and customer satisfaction through expert training and development, alongside significant achievements in streamlining processes and reducing repair costs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technician/ Owner
Hickory Maintenance and Service
06.2020 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Supported project management teams with expert technical advice, contributing to successful project completions.
- Diagnosed and repaired problems with electrical and mechanical systems.
Lead Service Ttechnician
Conserv Building Services
06.2014 - 06.2020
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
- Maximized resource utilization by efficiently delegating tasks based on technician skill sets and availability.
- Coordinated with manufacturers to stay informed on the latest product updates and technical specifications, enhancing overall expertise within the team.
- Managed a team of technicians responsible for servicing a diverse range of industrial equipment across multiple client sites.
- Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
- Spearheaded preventative maintenance initiatives, extending the lifespan of critical systems and reducing repair costs for customers.
- Troubleshot complex technical issues to identify root causes and implement effective solutions.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Heating ,ventilation, Air Conditioning, And Refrig - HVAC Installation And Repair
North Louisiana Technical Collage
Minden, LA09.2002
Skills
20 Yrs commercial service technician
Extensive Organizational Skills
Forklift Operation
Organization and Time Management
Hand tool use
Maintenance and Repair
Planning and Coordination
Training and Development
Osha 10
Certification
Journeyman mechanical expired Louisiana
Osha 10
Trane chiller certified air cooled
Ice machine certified
Timeline
Technician/ Owner
Hickory Maintenance and Service
06.2020 - Current
Lead Service Ttechnician
Conserv Building Services
06.2014 - 06.2020
Heating ,ventilation, Air Conditioning, And Refrig - HVAC Installation And Repair
North Louisiana Technical Collage
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