Michael Hess
Austin
Summary
Experienced Quality Assurance Analyst and Data Analyst proficient in developing dynamic dashboards and analyzing extensive datasets. Enhanced moderator performance by 15% at TikTok within one year. Actively promotes data-driven decision-making to optimize operational workflows and enhance user experiences across various platforms.
Overview
6
6
years of professional experience
Work History
Data Analyst
TikTok
04.2024 - Current
- Increased efficiency in data analysis by creating custom scripts and macros for automating repetitive tasks.
- Created custom dashboards for real-time monitoring of key performance indicators related to data quality management efforts.
- Researched and determined scope and complexity of issues.
- Developed and executed data cleanup measures.
- Evaluated large datasets for quality and accuracy.
- Collaborated with business analysts and software development team to identify and convert business goals into data requirements.
- Determined root cause of data quality errors and recommended long-term solutions.
- Enhanced data accuracy through meticulous review and cleansing of large datasets.
- Conducted thorough root cause analyses for recurring data issues, leading to targeted improvements in processes and systems.
- Assisted in database migration projects, ensuring a seamless transition with minimal impact on data integrity.
- Developed comprehensive documentation on data quality procedures, enabling standardized practices across the organization.
- Provided training to team members on best practices for maintaining optimal levels of data accuracy and consistency.
- Established strong relationships with key stakeholders, fostering collaboration towards shared goals of improving overall data quality.
- Utilized advanced analytical tools to uncover hidden patterns within datasets, driving actionable insights for business growth.
- Collaborated with cross-functional teams to identify data discrepancies and develop solutions for improvement.
- Created data models to support decision-making processes.
- Deployed predictive analytics models to forecast future trends.
- Developed dashboards utilized by multiple teams to streamline data analysis.
Trust & Safety Quality Analyst
TikTok
11.2022 - 04.2024
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
- Supported timely project completion through efficient prioritization and execution of test tasks.
- Identified opportunities for automation, implementing script-based tests to minimize manual effort and increase accuracy.
- Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
- Contributed to the establishment of performance benchmarks, tracking QA metrics over multiple development cycles.
- Maintained robust documentation of test results, providing valuable insights for future development efforts.
- Enhanced product performance by conducting comprehensive regression testing on new updates.
- Leveraged root cause analysis techniques to identify recurring issues and drive long-term solutions within the development process.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Trust & Safety Analyst (Subject Matter Expert)
Accenture
02.2019 - 11.2022
- Mentored junior team members, fostering a supportive environment that encouraged skill development and collaboration within the team.
- Ensured seamless communication between departments regarding safety issues, fostering a unified approach to risk management across the organization.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Implemented quality assurance best practices, resulting in reduced defects and improved product reliability.
- Championed quality assurance measures by establishing rigorous inspection protocols and monitoring compliance regularly.
- Determined quality assurance benchmarks and set standards for improvement.
- Conducted thorough quality assurance testing to ensure optimal functionality and user satisfaction.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
Education
Bachelor of Arts - Philosophy
Humboldt State University
Arcata, CA12.2017
Associate of Arts and Sciences (A.A.S.) - Behavioral Sciences
Los Medanos College
05.2014
Skills
- Data visualization and presentations
- Data analysis
- Python programming
- Excel functions
- SQL
- Data cleaning
- Analytical problem solving
- Data validation
- Database management
- Project management
- Dashboard creation expertise
- Business analytics
Accomplishments
- Created a Linear Regression AI Model determine if there was a strong correlation between Moderator handling time and accuracy.
- Created a Dashboard highlighting the Service Account Managers team impact on TikTok Shop
- Developed and implemented a QA process used by the Service Account Manager Teams in the US and Mexico for TikTok Shop
- Achieved extraordinary performance review results through effectively helping with data maintenance and extraction, dataset creation and maintenance, dashboard creation, and analytical reporting with TikTok and Accenture
Languages
English
Native or Bilingual
French
Elementary
Software
SQL
Spreadsheets
Python
Tableau
Data visualization
Interests
- Enjoy participating in Golf for overall physical and mental well-being
- Auto Repair/Restoration
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Coding and Programming
- Cooking
Timeline
Data Analyst
TikTok
04.2024 - Current
Trust & Safety Quality Analyst
TikTok
11.2022 - 04.2024
Trust & Safety Analyst (Subject Matter Expert)
Accenture
02.2019 - 11.2022
Bachelor of Arts - Philosophy
Humboldt State University
Associate of Arts and Sciences (A.A.S.) - Behavioral Sciences
Los Medanos College
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