Michael Hestand

Store Manager

QuikTrip Corporation

Dallas, TX

03.2006 - 09.2023

Established customer service standards and monitored staff compliance.
Developed strategies to maximize sales and profitability.
Monitored inventory levels and placed orders to restock shelves.
Conducted daily store operations, including opening and closing procedures and cash handling.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Implemented efficient systems for tracking stock movement.
Analyzed financial data to identify areas of improvement.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Performed regular price checks to ensure competitive pricing.
Assessed operational efficiency of the store's departments.
Managed inventory tracking and physical inventory counts to minimize loss.
Monitored employee performance and identified performance gaps for corrective action.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Established store tactics and strategies to achieve operational performance and sales goals.
Evaluated store performance and incorporated feedback to implement improvement plans.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.