Michael Hester

• Helped customers every day with a positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Monitored and reported customer interaction.
• Maintained accurate and current customer account data with manual form processing and digital information updates.
• Coordinated vendor call-outs and follow-ups.
• Invoiced vendor support.
• Maintained 24-hour emergency support pager.

• Assisted customers in identifying issues and explained solutions to restore software service and functionality.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Documented transactions and support interactions in the system for future reference and addition to the knowledge base.

Various assigned duties

• Held operational review with department managers and support personnel.
• Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs.
• Toured operating departments daily and made adjustments.
• Trained new employees and delegated daily tasks and responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards.
• Complied with OSHA Chemical Applications and Storage, ie chlorine gas, liquid iron, powdered lime, powdered carbon.
• Assisted in organizing and overseeing assignments.
• Monitored shift changes to uphold successful operations.
• Cultivated positive rapport with fellow employees to boost company morale.
• Supervised site investigations, reported issues, and escalated those that required further assistance.
• Trained and developed personnel to improve safety, employee relations, and resolve issues.
• Optimized processes and supervised three employees.

• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Ensured OSHA Compliance
• Collected, arranged, and input information into a manual report system

• Performed managerial duties in a fast-paced restaurant.

• Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
• Monitored gate activities, patrolled base compound\, controlled traffic, and responded to emergencies on base.