Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

Michael Hester

Ocala

Summary

Dynamic Operations Director and Class A CDL Driver with a proven track record. Skilled in operational strategy and employee training, I successfully enhanced efficiency and reduced costs. Adept at maintaining compliance and delivering exceptional customer service, I excel in optimizing logistics and ensuring timely deliveries.

Overview

11
11
years of professional experience

Work History

Operations Director/Class A CDL Driver

J. Demorales Inc.
Cocoa
11.2019 - Current
  • Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
  • Developed strategic plans for expanding operations into new markets.
  • Analyzed performance data to identify opportunities for improvement in operations.
  • Provided guidance and support to team members while ensuring that they adhere to established standards.
  • Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Oversaw the hiring process for new staff members and trained them on operational protocols.
  • Developed and implemented operational policies and procedures to maximize efficiency.
  • Diagnosed issues with vehicles by conducting visual inspections and test drives.
  • Inspected vehicle engines to diagnose mechanical problems.
  • Identified worn out or damaged parts that needed replacement.
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.
  • Managed personal driving time according to Hours of Service regulations.

Lead Class A Driver

Mike Fish Trucking
Towanda
09.2016 - 11.2019
  • Monitored vehicle performance and mechanical fitness throughout shift.
  • Completed paperwork accurately including trip reports, log books and other required forms.
  • Maintained accurate logs of driving activities to ensure compliance with federal regulations.
  • Conducted daily maintenance checks on vehicles, such as inspecting tires and lights, refilling fluids, fueling truck and trailer tanks, and replacing batteries and spark plugs.
  • Provided excellent customer service by answering questions and providing information about products or services offered.
  • Loaded and unloaded cargo in a safe and timely manner according to delivery instructions.
  • Inspected vehicle for defects and safe operating condition before and after trips.
  • Adhered to all applicable laws governing transportation industry standards for safety and security procedures.
  • Operated tractor-trailer combinations in urban, suburban, rural areas as well as interstate highways.
  • Ensured cargo was secure prior to departing from warehouse or distribution center.
  • Delivered goods to customers in a professional, courteous manner while adhering to all safety rules and regulations.
  • Performed pre-trip inspections, including checking fluid levels, tire pressure and brakes.

Class A Truck Driver, OTR

Valley Transportation Authority
Grand Meadow
02.2016 - 09.2016
  • Loaded and unloaded cargo according to shipping documents.
  • Inspected cargo prior to loading for compliance with company policies or customer specifications.
  • Completed logbooks after each shift according to federal guidelines for Hours of Service.
  • Delivered goods to customers in a timely manner, ensuring accuracy when unloading cargo.
  • Maintained contact with dispatch office via telephone or radio to receive delivery instructions.
  • Planned routes using maps and GPS systems for efficient delivery schedules.
  • Adhered strictly to safety requirements set forth by the Department of Transportation regulations.
  • Inspected vehicles for mechanical items and safety issues prior to operation.
  • Provided courteous service to customers upon arrival at their destination locations.
  • Reported any delays due to weather, road conditions, vehicle malfunctions. to the dispatcher promptly.
  • Communicated with dispatchers regarding route changes, delays, problems encountered during trips.
  • Performed pre-trip inspections on vehicles as required by DOT regulations.

Director Of Operations/Class A Driver

Silverado Senior Living
San Louis Obispo
06.2014 - 02.2016
  • Developed training programs for new employees as well as existing staff members.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Identified areas where process improvements could be made resulting in increased productivity.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Inspected tires, brakes, lights, oil levels, battery levels, and other important components prior to departure.
  • Recorded information related to each trip such as fuel used, time taken for each stop, number of passengers present.
  • Responded promptly to customer inquiries regarding schedule changes or delays.
  • Maintained a clean and organized interior of the bus at all times.
  • Utilized GPS navigation systems to find alternate routes when needed due to road closures or heavy traffic congestion.
  • Loaded luggage securely into storage compartments before departing from pick up locations.
  • Adhered to all traffic laws and regulations while operating the charter bus.
  • Assisted passengers with loading and unloading luggage onto the bus.
  • Followed pre-determined routes as scheduled by transportation company.
  • Carried out emergency procedures in case of accidents or mechanical malfunctions on board the vehicle.

Education

Associate of Science - Business Management

Community College of The Air Force
Colorado Springs, CO
03-2027

Skills

  • Service delivery methods
  • Customer service
  • Operational strategy
  • Recruitment strategies
  • Maintaining compliance
  • Continuous improvement
  • Cargo handling
  • Class A commercial Driver's license
  • Traffic law knowledge
  • Employee training
  • Tractor-trailer driving specialist
  • Route logs
  • Efficient trip planner
  • GPS and route planning
  • Defensive driving techniques
  • Logbook management
  • DOT compliance

Custom

  • United States Air Force Veteran
  • 23 Years in the every aspect of the transportation industry.
  • Class A Driver License with Doubles, Triples and Tank endorsement.
  • Motivated hard working person relocating to Ocala FL.

Timeline

Operations Director/Class A CDL Driver

J. Demorales Inc.
11.2019 - Current

Lead Class A Driver

Mike Fish Trucking
09.2016 - 11.2019

Class A Truck Driver, OTR

Valley Transportation Authority
02.2016 - 09.2016

Director Of Operations/Class A Driver

Silverado Senior Living
06.2014 - 02.2016

Associate of Science - Business Management

Community College of The Air Force

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Michael Hester