Michael Hickey
Henderson,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Practice Supervisor
Valley Health Physician Alliance
Las Vegas , NV
03.2023 - Current
- Supervised and coordinated the daily activities of a medical practice staff, including scheduling, assigning tasks, and providing guidance.
- Assessed team performance to ensure quality service delivery standards were met.
- Provided training to new staff members on office protocols, software programs, and safety regulations.
- Ensured compliance with local laws and regulations related to healthcare operations.
- Conducted regular staff meetings to discuss challenges, successes, and upcoming projects.
- Resolved customer complaints in a timely manner by implementing effective solutions.
- Coordinated with external vendors for the purchase of supplies needed for the practice.
- Reviewed employee timesheets for accuracy prior to submitting them for payroll processing.
- Implemented strategies to improve efficiency within the practice while reducing costs.
- Collaborated with physicians regarding patient care plans and treatments options.
- Created an atmosphere that encourages open communication between staff members.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
Lead Medical Assistant
Valley Health Physician Alliance
Las Vegas, NV
08.2015 - 03.2023
- Supervised, trained and coached team of medical assistants.
- Created and implemented policies and procedures for effective practice management.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Motivated staff by offering direction and providing constructive feedback.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Completed and submitted appeals for denied claims.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
Lead Medical Assistant
Southern Nevada Occupational Health Center
Las Vegas, NV
02.2013 - 08.2015
- Supervised, trained and coached team of medical assistants.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
Lead Medical Assistant and Medical Assistant
Southern Nevada Family Medicine
Las Vegas, NV
02.2013 - 08.2015
- Supervised, trained and coached team of medical assistants.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
Mechanic Shop Foreman
The Brake Shop
Las Vegas, NV
05.2008 - 01.2013
- Trained, coached and supported staff members to maximize productivity.
- Implemented workplace safety protocols to minimize accidents and incidents.
- Conferred with management to coordinate work activities or identify needed resources.
- Conducted or arranged for worker training in safety, repair and maintenance techniques to increase safety awareness.
- Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Education
Some College (No Degree) - Medical Assistant
Everest College - Henderson
Henderson, NVSkills
- Team management and supervision
- Conflict resolution abilities
- Quick problem solver
- Calm and level-headed under duress
- Inventory and supply management
- Communicating with patient families
- EKG set up and monitoring
- Certified in Basic Life Support (BLS)
Timeline
Practice Supervisor
Valley Health Physician Alliance
03.2023 - Current
Lead Medical Assistant
Valley Health Physician Alliance
08.2015 - 03.2023
Lead Medical Assistant
Southern Nevada Occupational Health Center
02.2013 - 08.2015
Lead Medical Assistant and Medical Assistant
Southern Nevada Family Medicine
02.2013 - 08.2015
Mechanic Shop Foreman
The Brake Shop
05.2008 - 01.2013
Some College (No Degree) - Medical Assistant
Everest College - Henderson
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