Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Michael Hickey

Hartsville,South Carolina

Summary

Dynamic Operations Manager with a proven track record at LANDAIR TRANSPORT, excelling in team leadership and operational efficiency. Spearheaded process improvements that boosted productivity and reduced costs. Skilled in performance management and customer relationship management, fostering a positive work environment that enhanced employee retention and satisfaction.



Overview

36
36
years of professional experience

Work History

Operations Manager

LANDAIR TRANSPORT
08.2004 - 11.2024
  • Assisted in daily operations to ensure smooth workflow and adherence to safety protocols.
  • Supported team members in using inventory availability software for tracking drivers and equipment.
  • Participated in training sessions to develop knowledge of operational procedures and compliance regulations.
  • Adapted quickly to new tasks and responsibilities within fast-paced work environments.
  • Provided logistical support during project execution, ensuring timely availability of necessary resources.
  • Documented operational processes to assist with onboarding of new team members and improve training materials.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Learned best practices for optimizing operational efficiencies and improving service delivery standards.
  • Collaborated with colleagues to identify areas for process improvement and enhance productivity.

Store Manager

Carolina Tire Co
09.1988 - 11.1994
  • Led team to achieve sales targets through effective coaching and performance management.
  • Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
  • Developed training programs for new employees, enhancing onboarding experience and retention rates.
  • Implemented customer service initiatives that increased customer satisfaction and loyalty metrics.
  • Oversaw daily operations to ensure compliance with company policies and safety regulations.
  • Enhanced visual merchandising standards, resulting in improved store aesthetics and increased foot traffic.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

No Degree - Business Administration

Clemson University
Clemson, SC

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations monitoring
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Staff development
  • Customer relationship management
  • MS office
  • Maintaining compliance
  • Client relationships
  • Workflow optimization
  • Schedule management
  • Performance management
  • Health and safety compliance
  • Regulatory compliance
  • Workforce management

Work Type

Full TimePart Time

Timeline

Operations Manager

LANDAIR TRANSPORT
08.2004 - 11.2024

Store Manager

Carolina Tire Co
09.1988 - 11.1994

No Degree - Business Administration

Clemson University

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