Michael Hickman
Pflugerville,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
21
21
years of professional experience
Work History
VCA Automobile Appraisels
CarMax
07.2024 - 09.2024
- Demonstrated strong attention to detail when entering critical property data into specialized software systems used for complex appraisal calculations.
- Maintained high work volume and tight deadlines.
- Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
- Documented condition and special features to provide accurate estimations.
- Answered customer questions and provided information about findings.
Outside Sales Representative
LIXIL
01.2022 - 06.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Monitored competitor activities to maintain competitive advantage.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Outside Sales Representative
Pmi Sales & Marketing Services
09.2014 - 12.2021
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Worked closely with cross-functional teams such as engineering or production department for smooth order fulfillment processes resulting in higher customer satisfaction rates.
- Monitored competitor activities to maintain competitive advantage.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built strong client rapport to establish diversified network of connections.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Plumbing Showroom Sales Associate
Moore Supply Co. Inc.
10.2003 - 08.2013
- Established rapport with clients, leading to an increase in return customers and referrals.
- Handled customer inquiries professionally, resolving issues promptly to ensure satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Worked closely with interior designers and architects cultivating partnerships that drove referral business and increased revenue through collaborative efforts.
- Followed up on leads to achieve higher conversion rates and close sales deals more efficiently.
Education
No Degree - Accounting
Austin Community College
Austin, TX09.1984
Skills
- Salesforce
- Attention to Detail
- Microsoft Windows and Office
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Customer Communication and Empathy
- Customer service expert
- Friendly and Patient
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
4-day work weekAccomplishments
- Supervised team of 3 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
VCA Automobile Appraisels
CarMax
07.2024 - 09.2024
Outside Sales Representative
LIXIL
01.2022 - 06.2024
Outside Sales Representative
Pmi Sales & Marketing Services
09.2014 - 12.2021
Plumbing Showroom Sales Associate
Moore Supply Co. Inc.
10.2003 - 08.2013
No Degree - Accounting
Austin Community College
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