Michael Hicks
Orlando,FL
Summary
Dedicated and result-oriented individual with a proven track record in high volume establishments, adept in technical troubleshooting and maintaining positive employee relations. Excelled in enhancing operational efficiency and customer satisfaction through training and problem-solving. Skilled in schedule and training coordination, significantly improving team performance and service quality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Starbucks
12.2019 - 03.2024
- Resolved basic computer and office equipment issues through troubleshooting.
- Ran errands to support daily needs of management.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted coworkers and staff members with special tasks on daily basis.
Service Technician
D1 Auto Body
06.2017 - 09.2019
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed customer orders and warranty services according to manufacturer specifications.
- Changed, rotated, and balanced tires on different types of vehicles.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Department Manager
McDonald's Restaurant
03.2012 - 06.2017
- Recruited, interviewed and hired employees and implemented training exercises to promote positive feedback and engagement.
- Evaluated employee performance and conducted constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, generated weekly schedules and monitored performance.
- Trained staff in equipment maintenance and enforced participation in exercises focused on implementing key skills.
- Established clear targets and objectives and communicated to other team members.
- Maintained positive customer connections by addressing problems directly and implementing successful corrective actions.
Education
Career Certification - Cybersecurity
University of Maryland - College Park
Online10.2024
No Degree - General Studies
Valencia College
Orlando, FL07.2016
High School Diploma -
West Orange High School
Winter Garden, FL05.2012
Skills
- Employee Relations
- Technical Troubleshooting
- Customer Relations
- Expense Tracking
- Schedule oversight
- Training Coordination
Certification
Introduction to Management, Florida Region East Division
07/02/2015
ServSafe
03/12/2015 - 03/12/2020
Timeline
Manager's Assistant
Starbucks
12.2019 - 03.2024
Service Technician
D1 Auto Body
06.2017 - 09.2019
Department Manager
McDonald's Restaurant
03.2012 - 06.2017
Career Certification - Cybersecurity
University of Maryland - College Park
No Degree - General Studies
Valencia College
High School Diploma -
West Orange High School