Michael Hicks
Clovis,CA
Summary
Proven leader and strategic planner, adept in mentoring and analytical thinking. Skilled in team building and problem-solving, ensuring operational excellence and safety. Demonstrates a strong ability to improve processes and enhance team performance, fostering employee training and motivation for high-stakes environments.
Overview
8
8
years of professional experience
Work History
Team Leader
Army
Fort Cavazos, CA
07.2024 - 11.2025
- Assisted in developing strategic business plans under supervision of senior managers.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Analyzed sales data and produced reports on performance metrics.
- Supported project management tasks, including planning, execution, and monitoring.
- Managed household errands and other essential duties.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Led a team of 8 individuals in achieving quarterly sales targets, exceeding goals.
- Delegated daily tasks to team members to optimize group productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Implemented strategic plans to enhance team performance and productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained positive working relationship with fellow staff and management.
- Established clear expectations for employees, providing guidance when needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Mechanical Technician
Army
Fort Cavazos, TX
07.2021 - 02.2025
- Developed detailed reports on operational issues and recommended corrective actions.
- Assembled or disassembled complex mechanical systems.
- Reviewed customer feedbacks for improving service standards and quality control.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance and repair.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Troubleshot, diagnosed, and repaired engineering equipment.
- Ensured the proper disposal of waste materials generated from repair works.
- Monitored, inspected or tested mechanical equipment.
- Assembled, integrated and repaired equipment or systems in accordance with appropriate standards and procedures.
- Replaced worn or defective parts with new ones.
- Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
- Conducted routine lubrication of moving parts according to safety protocols.
- Utilized hand tools such as wrenches, pliers, screwdrivers.
- Cleaned, repaired and installed tank gaskets and internal and external valves.
- Prepared equipment inspection schedules, work plans or other records.
- Followed safety regulations while working with hazardous materials and chemicals.
- Organized spare parts inventory to facilitate quick access during repairs or replacements.
- Attended training sessions for updates on product changes or modifications.
Backstage Crew Member
Mercedes Edwards Theater
Clovis, CA
09.2017 - 07.2018
- Assembled and arranged materials for display or sale.
- Performed basic cleaning tasks such as sweeping floors or wiping down surfaces after events.
- Monitored the security of backstage areas at all times during performances.
- Loaded and unloaded heavy equipment from trucks or trailers before and after performances.
- Pitched in to help crews with building sets and identified problems that could have resulted in possible safety issues.
- Organized backstage areas for each show, ensuring props and costumes were in place.
- Coordinated with other members of the production staff to ensure smooth execution of events.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Operated winches, hoists and lifts as needed during productions.
- Remained alert, active, and ready to respond to requests using variety of available resources.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Clovis High School
Clovis, CA06-2021
Skills
- Mentoring
- Coaching
- Complaint resolution
- Account management
- Meeting facilitation
- Performance improvement
- Attention to detail
- Team building
- Employee training
- Leadership
- Team Check-ins
- Analytical thinking
- Strategic planning
- Deadline management
- Feedback delivery
- Team motivation
- Coaching and mentoring
- Overseeing daily activities
- Team supervision
- Safety
- Problem-solving
References
References available upon request.
Timeline
Team Leader
Army
07.2024 - 11.2025
Mechanical Technician
Army
07.2021 - 02.2025
Backstage Crew Member
Mercedes Edwards Theater
09.2017 - 07.2018
High School Diploma -
Clovis High School