Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michael Hicks Jr

Louisburg,NC

Summary

Results-driven leader with extensive experience in production planning and medical documentation. Known for coordinating effective teams and ensuring safety compliance, contributing to improved operational outcomes. Accomplished professional with a background in emergency response and quality control. Expertise in training staff on safety protocols and maintaining compliance with industry standards. Focused First Responder with valuable experience assessing patients' conditions through physical and verbal exams. Skilled in providing accurate and detailed reports following each transport. Expertise of obtaining vitals such as blood pressure and pulse rates. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

10
10
years of professional experience
1
1
Certification

Work History

First Responder

Blue Cross NC
Youngsville, North Carolina
04.2025 - Current
  • Responded to emergency calls and provided immediate medical assistance.
  • Assessed patient conditions and prioritized care based on severity.
  • Conducted investigations into the cause and origin of fires, hazardous materials incidents, and explosions.
  • Ensured that all safety protocols were followed while performing hazardous tasks such as entering burning structures or handling hazardous materials spills.
  • Monitored patient vital signs and responded to changes in condition with appropriate interventions.
  • Reported infectious disease cases to appropriate medical authorities.
  • Documented incident reports accurately for legal and medical records.

Production Supervisor

K Flex
Youngsville, North Carolina
01.2021 - Current
  • Supervised daily production operations to ensure efficient workflow.
  • Coordinated team schedules to meet production targets and deadlines.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented quality control measures to maintain product standards.
  • Collaborated with other departments to resolve production issues promptly.
  • Maintained inventory levels and ordered materials as needed for production continuity.
  • Led team meetings to discuss goals, challenges, and process improvements.
  • Maintained accurate records of daily production activities.
  • Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
  • Trained new staff on production processes and procedures.
  • Performed regular quality checks throughout the production process to ensure customer specifications were met.
  • Supported safety programs to reduce and eliminate employee injuries.
  • Resolved any conflicts between employees in a professional manner.
  • Collaborated with management team to develop strategies for improving efficiency in the production area.
  • Assisted with troubleshooting equipment malfunctions or operational problems as needed.
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
  • Coordinated production requirements with material handling and staffing functions.
  • Recommended and implemented measures to improve production methods and quality of products.
  • Implemented cost-saving measures while maintaining high levels of product quality.
  • Investigated customer complaints related to product quality or delivery times.
  • Created detailed reports outlining progress on various projects.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Received and inspected incoming shipments for quality and accuracy.
  • Utilized inventory management systems to track stock levels accurately.
  • Organized merchandise in designated storage areas to maintain efficiency.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Inspected goods for damages or defects, reported issues to supervisor and resolved discrepancies with suppliers.
  • Assisted in cycle counts as required for maintaining accurate inventory levels.
  • Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
  • Maintained records of all incoming products, including quantity received and location in warehouse.
  • Provided assistance in loading customer orders onto delivery trucks for shipment.
  • Utilized RF scanners to accurately track movement of merchandise within facility.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Supervised inventory management processes and ensured accurate stock levels.
  • Developed schedules for inventory counts to ensure timely assessments.
  • Monitored safety regulations and maintained a clean, organized work environment.
  • Reported on inventory operations, stock levels and adjustments.
  • Managed the cycle count process by conducting periodic physical counts of inventory items.
  • Monitored and recorded daily shipment and receiving data.
  • Reviewed job orders and assembly schedule to determine stock pulled from inventory.
  • Developed and implemented strategies to improve warehouse efficiency and productivity.

Lead Extruder Operator

K Flex
Youngsville, North Carolina
01.2018 - Current
  • Operated and monitored extruder machinery for consistent product quality.
  • Collaborated with engineering teams to troubleshoot production issues.
  • Managed material flow to prevent downtime during production runs.
  • Ensured compliance with safety regulations and quality standards.
  • Documented production data for reporting and analysis purposes.
  • Set up and operated extrusion lines to produce plastic products of specified shape, size, and quality.
  • Collaborated with engineering teams on projects related to machine modifications or upgrades.
  • Conducted periodic inspections of equipment for signs of wear or malfunctioning components.
  • Performed daily maintenance on extrusion machines including cleaning and lubricating parts.
  • Analyzed data from process control systems to detect abnormalities or trends indicating a need for corrective action.
  • Adjusted speeds, temperatures, pressures, and other settings as needed for optimal performance.
  • Maintained accurate records of production and materials used.
  • Inspected product for conformance to specifications throughout production runs.
  • Met changing production needs by replacing screens, dies, and inserts according to manufacturing specifications.
  • Set up machinery and ran extrusion lines production products.

ISO Internal Auditor

K Flex
Youngsville, North Carolina
06.2025 - 07.2027
  • Conducted internal audits to assess compliance with ISO standards.
  • Reviewed documentation and procedures for accuracy and completeness.
  • Developed audit plans and scheduled audit activities effectively.
  • Facilitated training sessions on ISO standards and internal auditing practices.
  • Prepared detailed reports on audit findings for management review.
  • Collaborated with teams to address non-conformities and corrective actions.
  • Monitored implementation of corrective actions to ensure compliance.
  • Maintained up-to-date knowledge of ISO regulations and industry best practices.
  • Verified that processes were being followed according to documented procedures.
  • Documented audit results in accordance with established standards and procedures.
  • Monitored progress against corrective action plans as part of follow up activities.
  • Assisted in the development of action plans to address deficiencies found during internal audits.
  • Reviewed QMS documents such as Quality Manuals, Procedures, Process Flowcharts, for accuracy and completeness.
  • Attended external audit reviews and provided support whenever required.
  • Conducted gap analysis to identify areas of non-conformance with ISO standards.
  • Maintained a database of records related to ISO certifications and audits conducted.
  • Participated in meetings with department heads to discuss findings from internal audit reports.
  • Provided guidance and recommendations on corrective actions needed to comply with ISO requirements.
  • Identified areas of improvement within the organization's quality management system.
  • Ensured that all company personnel were adhering to applicable laws, regulations, codes of practice, standards, policies and procedures.
  • Developed internal audit plans and schedules for all departments.
  • Collaborated with other stakeholders to ensure that corrective actions are implemented effectively.
  • Performed detailed audits of management systems and identified any potential risks or issues.
  • Assisted senior auditors in conducting special investigations into suspected violations or frauds.
  • Provided training sessions on topics related to ISO standards for staff members.
  • Wrote reports, authored papers and organized supporting documentation.
  • Researched and implemented best practices to improve audit results.
  • Reduced audit fees by bringing audit processes in-house.

Shipping and Receiving Coordinator

K Flex
Youngsville, North Carolina
01.2019 - 11.2024
  • Managed inventory levels to maintain optimal stock for operations.
  • Coordinated shipping schedules to ensure timely delivery of products.
  • Oversaw receiving processes to accurately inspect incoming shipments.
  • Communicated with suppliers to resolve discrepancies in orders.
  • Collaborated with logistics teams to streamline transportation activities.
  • Maintained compliance with shipping regulations and company policies.
  • Organized warehouse storage space for efficient management of inventory.
  • Tracked shipment progress and informed customers about product availability status.
  • Received customer orders, prepared packing lists, and shipped items accordingly.
  • Ensured that all necessary paperwork is completed accurately prior to shipment release.
  • Reviewed all incoming packages for accuracy before distributing them internally or externally.
  • Performed periodic cycle counts to maintain accurate inventory levels.
  • Provided guidance to staff members regarding proper packaging methods for shipments.
  • Ensured compliance with safety regulations in handling hazardous materials.
  • Analyzed transportation costs associated with each shipment in order to reduce expenses.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Monitored shipment progress and provided updates to internal teams and customers.
  • Assisted in budgeting and forecasting for shipping department expenditures.
  • Monitored workers and reviewed completed work for proper performance.

Team Leader

K Flex
Youngsville, North Carolina
05.2017 - 01.2021
  • Led team meetings to align project goals and tasks.
  • Collaborated with management to improve workflow efficiency.
  • Trained new team members on company policies and procedures.
  • Implemented feedback sessions to enhance team communication.
  • Coordinated project schedules to meet deadlines effectively.
  • Resolved conflicts within the team through effective mediation.
  • Developed training materials for continuous staff development.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Conducted regular performance reviews to assess individual team member progress.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Maintained daily inventory to facilitate successful material distribution.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Implemented strategic plans to enhance team performance and productivity.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Worked closely with human resources to support employee management and organizational planning.
  • Assessed company operations for compliance with safety standards.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Audited company's legal documents to verify compliant policies and procedures.

Education

High School Diploma -

Louisburg High School
Louisburg, NC
06-2008

Some College (No Degree) - Criminal Justice

Vance-Granville Community College
Henderson, NC

Skills

  • Emergency response
  • Patient assessment
  • Fire investigation
  • Medical documentation
  • Safety compliance
  • Production planning
  • Leadership skills
  • Problem solving
  • Conflict resolution
  • Training and development
  • Team coordination
  • Quality control
  • Inventory management
  • Production management
  • ISO auditing
  • Equipment maintenance
  • Lean manufacturing
  • Shipping logistics
  • Team leadership
  • Production target management
  • Quality assurance expertise
  • Quality assurance
  • Schedule oversight
  • Worker training
  • Inventory coordination
  • Production and processing
  • Data analytics
  • Materials management
  • Assembly and production
  • Schedule management
  • Raw materials
  • Shift checklists
  • Handle materials
  • Monitor production

Certification

ForkLift, Iso 9001 2015, First Responder Blue Cross & Blue Shield.

Languages

English
Professional

Timeline

ISO Internal Auditor

K Flex
06.2025 - 07.2027

First Responder

Blue Cross NC
04.2025 - Current

Production Supervisor

K Flex
01.2021 - Current

Shipping and Receiving Coordinator

K Flex
01.2019 - 11.2024

Lead Extruder Operator

K Flex
01.2018 - Current

Team Leader

K Flex
05.2017 - 01.2021

High School Diploma -

Louisburg High School

Some College (No Degree) - Criminal Justice

Vance-Granville Community College

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