Michael Higgins
Las Vegas,NV
Summary
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Service Manager
United Rentals
11.2022 - 01.2024
- Monitored inventory levels and placed orders to replenish stock.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed customer loyalty programs to increase customer satisfaction.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Negotiated with vendors to secure best prices for parts and supplies.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Monitored service staff performance and provided feedback for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
- Hired, trained and supervised team of service staff members to meet business goals.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Field Technician
Ahern Rentals
04.2018 - 10.2022
- Reduced downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.
- Kept detailed records of field measurements and data.
- Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Performed preventative maintenance tasks on schedule basis which resulted in increased lifespan of equipment.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Utilized safety practices with no complaints or accidents.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Collaborated with other field technicians to resolve complex technical issues.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Communicated with customers to provide updates, gather information and resolve issues.
- Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Delivered high-quality work by diligently following standard operating procedures.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
- Tested systems, noting issues and completing preventive maintenance.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
High School Diploma -
Foothill High School
Henderson, NV06.2003
Skills
- Critical Thinking
- Sales Support
- Staff Training and Development
- Team Development
- Schedule Management
- Staff Motivation
- Positive Attitude
- Problem-Solving
- Performance reviewing
- Employee Coaching and Mentoring
- Customer Service Management
- Heavy Equipment Operation
- Team Collaboration and Leadership
- Customer Service
- Outgoing and Energetic
- Supply Ordering
- Employee Training and Development
- Multitasking and Organization
- Leadership Development
- Inventory Management
- Goal-Oriented
- Problem Resolution
- Shift Scheduling
- Work Planning and Prioritization
- Time Management
- Crew Leadership
- Service Documentation
- Good Judgment
- Team Leadership
- Workflow Management
- Quality Control
- Reliable and Responsible
- Professional and Courteous
Timeline
Service Manager
United Rentals
11.2022 - 01.2024
Field Technician
Ahern Rentals
04.2018 - 10.2022
High School Diploma -
Foothill High School