Michael Higgins
Carrollton,TX
Summary
Years of leadership, Superior financial, and business acumen coupled with expertise in marketing, inventory control and budget development. Excellent command of cost-reduction strategies and streamlining workflows. Highly attention detail orientated. Willing to learn and continue educating myself in the Customer Service realm.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
04.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Co Owner
The Accent Wall Lady
06.2021 - 07.2025
- Built, mentored, and coached leadership to confirm and increase competency and elevate overall business success.
- Propelled continuous quality improvement in various areas of business.
- Determined mix and level of talent required to support current and future objectives.
- Represented internal and external stakeholders as voice of customer by communicating with and working directly with customers.
- Coordinated and supervised team member activities to consistently meet customers' needs.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Resolved problems, provided open communication and recommended discipline and terminations.
Construction Superintendent
F. M. Constructors
08.2020 - 06.2021
- Inspected finished projects to meet regulatory requirements, building codes and zoning specifications.
- Helped site leadership with structural project layout and pre-installation planning.
- Retrofitted, maintained, and repaired structural components for safety and technological relevance.
- Safeguarded team and reduced hazards by adhering to and enforcing OSHA protocols.
- Oversaw inventory control processes, production schedules and staffing to complete projects on-time and within budget.
- Supervised team crew members to maintain compliance with client specifications, OSHA mandates and regulatory standards.
- Monitored work progress, assessed project quality and implemented corrective measures to maintain project standards.
Driver Manager
Rapido
12.2019 - 08.2020
- Resolved service issues by clarifying customer complaints and determining cause of issue.
- Scheduled servicing appointments to improve vehicle performance and perform routine maintenance.
- Developed high-performing drivers through daily interactions, coaching, and positive reinforcement.
- Supervised drivers by scheduling work hours, reviewing accident investigations and evaluating worker performance, initiating successful measures to improve productivity.
- Identified process breakdowns and developed improvement plan to resolve.
- Coordinated daily delivery schedules based on customer timetables, peak delivery times and alternate routes.
- Reviewed load securement with drivers to verify safely secured freight.
- Estimated peak delivery periods and kept team ready with optimal schedule and supply level.
- Identified deficiencies with vehicles, equipment and facilities and implemented immediate corrections to prevent larger problems.
Bartender/Restaurant Manager
Multiple Bars/restaurants
05.2014 - 11.2019
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
- Verified legal drinking age of patrons through stringent ID checks.
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Remembered customer preferences and past orders, enhancing customer satisfaction and fostering sense of loyalty.
- Led educational and interactive tasting sessions for customers to share knowledge on spirits, wines, and beers.
- Incorporated impressive and captivating tricks and techniques into drink preparation, enhancing entertainment and ambiance of establishment.
- Spoke with customers and recommended specials to build rapport and cultivate customer loyalty.
- Used POS system to process cash and credit card transactions.
- Conducted regular research on emerging beverage trends and attended mixology workshops to stay up-to-date with latest techniques.
- Experimented with uncommon ingredients and flavor profiles to craft unique and innovative cocktail creations.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
Aviation Operations Specialist
United States Navy, USN
06.2008 - 12.2013
- Scheduled and dispatched tactical military aircraft and contributed to operations of major aircraft fleet.
- Interpreted and posted computer-driven weather reports potentially impactful to flights.
- Serviced aircraft, maintained fuel inventory records and also marshaled, fueled and towed aircraft.
- Created reports on aviation operations and recommended investigations to identify solutions.
- Managed effective communications between the aircraft control team and maintenance personnel.
- Assembled and articulated information regarding flight safety and acted as information conduit.
Education
High School Diploma -
Mansfield Timberview High School
Comp Tia Security + - undefined
Google Cybersecurity Certificate - undefined
Bachelor of Science - Christian Ministries
Mid America Christian University
Oklahoma City, OK07-2028
Skills
- Content promotion
- Accounts management
- Interdisciplinary coordination
- Team member collaboration
- Time management
- Networking and collaboration
- Attention to detail
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Customer relations
- Store organization
- Team building and leadership
Accomplishments
- Achieved a level of greatness from my Pro team by with accuracy and efficiency.
Timeline
Assistant Store Manager
Lowes Home Improvment
04.2025 - Current
Co Owner
The Accent Wall Lady
06.2021 - 07.2025
Construction Superintendent
F. M. Constructors
08.2020 - 06.2021
Driver Manager
Rapido
12.2019 - 08.2020
Bartender/Restaurant Manager
Multiple Bars/restaurants
05.2014 - 11.2019
Aviation Operations Specialist
United States Navy, USN
06.2008 - 12.2013
Comp Tia Security + - undefined
Google Cybersecurity Certificate - undefined
High School Diploma -
Mansfield Timberview High School
Bachelor of Science - Christian Ministries
Mid America Christian University
Similar Profiles
Jaedan RichardsonJaedan Richardson
Customer Service Associate at Lowes Home ImprovmentCustomer Service Associate at Lowes Home Improvment
James BaxterJames Baxter
Outside Lawn and Garden Sales Representative at Lowes Home ImprovmentOutside Lawn and Garden Sales Representative at Lowes Home Improvment
Louis KrickerLouis Kricker
Department Supervisor at Lowes Home ImprovmentDepartment Supervisor at Lowes Home Improvment
Allison SchanbacherAllison Schanbacher
Front End Department Supervisor at Lowes Home ImprovmentFront End Department Supervisor at Lowes Home Improvment
Jeremiah NewmanJeremiah Newman
Laborer at USA ErosionLaborer at USA Erosion