Summary
Overview
Work History
Education
Skills
Software
Certification
Quote
Timeline
Generic

Michael Hill

Client Advocate | Customer Success Strategist | Relationship Builder
Houston,TX

Summary

Customer-focused professional with solid leverages data-driven approaches to maximize business profits. Excellent communication, planning and problem-solving abilities.

Overview

14
14
years of professional experience
2
2
Certificates
43
43
years of post-secondary education

Work History

Customer Success Associate

II:II SYSTEMS
Houston , TX
08.2022 - 11.2023
  • Proactively engage with customers to understand their goals, needs, and challenges, and develop tailored success plans to achieve customer objectives.
  • Provide ongoing support and guidance to customers, acting as the primary point of contact and advocate for their needs within the company.
  • Monitor customer health and usage data to identify opportunities for upselling, cross-selling, and renewals, leading to a 20% increase in upsell revenue.
  • Collaborate with cross-functional teams, including sales, product development, and support, to ensure the delivery of high-quality solutions that align with customer goals.
  • Conduct product training sessions and webinars to educate customers on best practices and product features, resulting in a 15% increase in user adoption.
  • Resolve customer issues and concerns in a timely and effective manner, maintaining a 95% customer satisfaction rating.
  • Regularly gather customer feedback and insights to influence product development and enhancements, leading to increased customer retention and product improvements.
  • Utilize customer success software tools (e.g., Customer Relationship Management (CRM), Customer Engagement Platforms) to track customer interactions, monitor customer health, and manage customer accounts efficiently.
  • Meet or exceed quarterly and annual customer success KPIs, including Net Promoter Score (NPS), customer retention rate, and revenue targets.
  • Created Tableau dashboards and reports that improved the efficiency of internal processes, leading to a 20% reduction in response times to customer inquiries.
  • Developed and implemented SAP-based strategies to enhance customer onboarding, product adoption, and retention, resulting in a 18% increase in customer retention rates.

Senior Business Development Manager

ABGi-USA
Houston, TX
10.2021 - 08.2022
  • Provide market insights and competitive analysis to inform product development and marketing strategies.
  • Mentor and train junior business development professionals, resulting in 30% improvement in their sales performance.
  • Collaborated with the marketing team to develop Tableau reports that tracked campaign performance and identified areas for optimization, resulting in a 20% increase in conversion rates.
  • Designed and developed BOBJ reports and dashboards that improved internal processes, resulting in a 15% reduction in response times to customer inquiries.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Successfully identified and marketed tax incentives for construction building materials, resulting in a 10% increase in market share within one year.

Outside Sales Representative

AT&T Mobility
Houston, TX
10.2018 - 10.2021
  • Consistently exceeded monthly and quarterly sales quotas, ranking in the top 10% of the sales team.
  • Demonstrated in-depth knowledge of AT&T's products and services, effectively communicating features and benefits to customers.
  • Cultivated and maintained strong client relationships, resulting in a 20% increase in repeat business and referrals.
  • Successfully conducted needs assessments, tailored solutions, and negotiated contract terms to meet customer needs.
  • Utilized CRM software to manage customer interactions, track leads, and generate detailed sales reports.
  • Collaborated with the AT&T technical team to ensure a seamless onboarding process for new customers.
  • Regularly updated product knowledge and participated in ongoing sales training to stay at the forefront of industry trends.
  • Resolved customer inquiries and issues promptly, achieving a customer satisfaction rating of 95%.

Inside Sales Manager

Vonage Business Solutions
Atlanta, GA
02.2016 - 10.2018
  • Led a team of 10 inside sales representatives to consistently exceed monthly and quarterly sales quotas by an average of 30%.
  • Developed and executed sales strategies that resulted in a 120% increase in revenue over 3 years.
  • Conducted regular team training sessions, resulting in a 40% improvement in overall sales team performance.
  • Built and maintained key client relationships, leading to a 45% increase in client retention and upsell opportunities.

B2B Account Executive

Rubicon Technologies
Atlanta, GA
01.2015 - 02.2016


  • Drove B2B sales strategies at Rubicon Technologies, consistently exceeding targets by an impressive 35%.
  • Enhanced client relationships, achieving a remarkable 30% increase in retention and satisfaction.
  • Led cross-functional teams, contributing to a stellar 40% growth in overall sales revenue.
  • - Closed high-value deals, playing a key role in a notable 45% boost in sales during my tenure.
  • Leveraged data-driven insights for a 35% improvement in identifying business opportunities.
  • Collaborated on impactful marketing materials, driving a 30% increase in sales effectiveness.
  • Committed to ongoing professional development, staying ahead in the dynamic B2B tech landscape.
  • Pivotal in team onboarding, resulting in a 45% improvement in overall team productivity.
  • Diligently updated CRMs, reducing errors by 30% and improving communication efficiency.

VP of Business Development

Hill Enterprises LLC
05.2010 - 01.2015
  • Crafted and executed a comprehensive business development strategy, leading to a 20% increase in annual revenue.
  • Established key partnerships with industry leaders, resulting in a 30% expansion of the company's client base.
  • Conducted market research to identify emerging trends and customer needs, enabling the company to adapt and stay competitive.
  • Successfully negotiated and closed high-value contracts with major clients, contributing to a 25% boost in profitability. -
  • Implemented a data-driven approach to sales and marketing, resulting in a 15% increase in lead conversion rates.
  • Developed and managed budgets, ensuring efficient resource allocation and cost control.

Education

MBA - Information Technology Management

WGU
Washington, DC
12.2022 - Current

Bachelor of Arts - Marketing

The University of West Florida
Pensacola, FL
2009.08 - 05.2012

Skills

    Excellent Oral Communication skills

Software

Microsoft Office Suite

CRM ie Salesforce

SAP

Google Workspace

Certification

Certified Scrum Master, Scrum Alliance

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Google Project Management Professional Certification, Google

01-2023

MBA - Information Technology Management

WGU
12.2022 - Current

Customer Success Associate

II:II SYSTEMS
08.2022 - 11.2023

Senior Business Development Manager

ABGi-USA
10.2021 - 08.2022

Outside Sales Representative

AT&T Mobility
10.2018 - 10.2021

Inside Sales Manager

Vonage Business Solutions
02.2016 - 10.2018

B2B Account Executive

Rubicon Technologies
01.2015 - 02.2016

VP of Business Development

Hill Enterprises LLC
05.2010 - 01.2015

Bachelor of Arts - Marketing

The University of West Florida
2009.08 - 05.2012
Michael HillClient Advocate | Customer Success Strategist | Relationship Builder