Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Hill

Dade City,FL

Summary

Dynamic leader with proven expertise in production planning and operations management, honed at McDonald's. Excelled in fostering a culture of continuous improvement, achieving significant productivity enhancements. Skilled in staff management and quality control, adept at driving customer satisfaction and team efficiency. Demonstrated ability to optimize production processes, with a keen focus on achieving and surpassing goals.

Overview

20
20
years of professional experience

Work History

Production Manager

McDonald's
04.2024 - Current
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Estimated labor requirements to support anticipated workload.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Enhanced employee satisfaction and retention by developing supportive and inclusive work environment.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Evaluated employee performance and provided feedback and training as needed.
  • Coordinated with other departments to align production with customer requirements.
  • Enforced health and safety protocols to promote safe working environment.

Dining Associate

AdventHealth
02.2024 - 04.2024
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Reduced wait times by efficiently taking orders and communicating special requests to the kitchen staff.
  • Adhered to safety regulations and guidelines, minimizing potential hazards in the workplace.
  • Demonstrated extensive knowledge of menu offerings, providing personalized recommendations to guests.
  • Handled customer complaints promptly and professionally, resolving issues to maintain customer satisfaction.
  • Managed time effectively to ensure all tasks were completed promptly during high-volume shifts.
  • Accommodated special dietary requirements by suggesting alternative menu options for customers with allergies or preferences.
  • Collaborated with fellow team members to create a seamless dining experience for guests.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Product Manager

McDonald's
09.2011 - 02.2024
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Analyzed metrics to measure product performance.
  • Monitored team budgets to keep projects on task and avoid waste.
  • Partnered with leadership on recruiting, hiring and coaching production personnel.
  • Trained in and implemented emergency response procedures to protect team members and property.
  • Collaborated with technical and administrative teams to develop and implement successful corrective plans.
  • Implemented quality control system to review products against technical specifications and corporate standards.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Updated logs and submitted timely reports detailing activities in line with regulatory standards.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Enforced health and safety protocols to promote safe working environment.
  • Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
  • Evaluated employee performance and provided feedback and training as needed.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Enhanced product quality by implementing rigorous quality control checks at every production stage.
  • Developed training programs for production staff, enhancing skill levels and efficiency.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Established preventive maintenance schedule for production equipment, minimizing unplanned downtime.
  • Introduced automation and technological advancements to the production floor, leading to increased efficiency and reduced labor costs.

Service Technician

Window World
08.2010 - 09.2011
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Worked with diverse types of weather and ground conditions.

Electrician Helper

Zachary Construction
02.2010 - 08.2010
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
  • Enhanced electrical system safety by assisting in the installation and maintenance of wiring, conduits, and fixtures.
  • Learned to expertly use hand and power equipment for hoisting, drilling, [Type] and [Type].
  • Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
  • Increased productivity by promptly preparing necessary tools and equipment for each job, ensuring timely task execution.
  • Effectively managed time and prioritized tasks, ensuring project deadlines were met without compromising quality of work.
  • Collaborated with other trade professionals on site to ensure smooth progress of construction or renovation projects involving electrical works.
  • Contributed to safe work practices by consistently following established guidelines and protocols during electrical installations and repairs.
  • Performed routine inspections of electrical systems to ensure compliance with building codes and safety standards.
  • Demonstrated adaptability by quickly adjusting to new assignments or changes in project requirements without compromising quality or efficiency.
  • Maintained accurate records of completed tasks, materials used, and time spent on each project for efficient documentation purposes.
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Optimized work readiness with organized tools and spaces.
  • Followed safety procedures to maintain safe work environment.

Sales Consultant

AutoNation
05.2005 - 02.2010
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Set and achieved company defined sales goals.
  • Negotiated prices, terms of sales and service agreements.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.

Education

High School Diploma -

Hernando High School
Brooksville, FL
05-2003

Skills

  • Production planning
  • Operations management
  • Staff management
  • Production scheduling
  • Production optimization
  • Quality control
  • Customer support

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Production Manager

McDonald's
04.2024 - Current

Dining Associate

AdventHealth
02.2024 - 04.2024

Product Manager

McDonald's
09.2011 - 02.2024

Service Technician

Window World
08.2010 - 09.2011

Electrician Helper

Zachary Construction
02.2010 - 08.2010

Sales Consultant

AutoNation
05.2005 - 02.2010

High School Diploma -

Hernando High School

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