Michael Hill

• Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Upsold add-on items such as warranties or extended service plans when appropriate.
• Provided product knowledge to customers on merchandise features, benefits, and quality.
• Processed online orders for delivery or pickup at retail location.
• Provided support for fellow associates during periods of high customer traffic.

• Helped customers complete purchases, locate items and join reward programs.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.

• Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Read system maps and caller information, and documented details in system.
• Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.

●Determined revenue and profit impacts of market strategies and led
business direction toward profitable channels.

●Cultivated and maintained industry relationships and customer
partnerships to capitalize on opportunities and maximize business
success.
●Established new workflow and employee training processes to improve
operational efficiency.
●Supervised and developed staff, boosting personnel with strong skills
and leadership potential.
●Directed hiring and training of new department managers to drive
organizational improvements.
●Created new sales tools and processes to help staff members improve
customer service offerings.
●Took full responsibility for profit, loss and financial stability of
company.

●Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.

●Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success. ●Established new workflow and employee training processes to improve operational efficiency.

●Supervised and developed staff, boosting personnel with strong skills and leadership potential.

●Directed hiring and training of new department managers to drive organizational improvements.

●Created new sales tools and processes to help staff members improve customer service offerings.

●Took full responsibility for profit, loss and financial stability of company.

●Coached and developed internal candidates for promotion to general
management.

●Introduced complete onboarding and training programs, surpassing
established team sale targets and employee retention goals.

●Assessed team proficiencies, identifying and targeting areas for
improvement.
●Executed business strategies to boost revenue and penetrate new
markets.
●Hired and mentored core start-up team, working to outline initial
company policies and procedures.