Michael Hilliard
Virginia Beach,VA
Overview
30
30
years of professional experience
Work History
Counter/Sales
Johnstone Supply
Chesapeake, VA
08.2022 - Current
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Achieved sales and service metrics in key measurable areas, garnering public appreciation and expanding customer base.
- Created and distributed marketing and promotional materials for general sales and specific homes.
- Processed sales transactions by entering purchases in computer system.
- Used company reports to analyze sales, gross profit and inventory activities.
- Mastered sales fundamentals, client relationship strategy and financial modeling.
- Maintained day-to-day operations of Type website with average of $Amount in ticket sales and Number visits per year.
- Led customers through smooth sales processes.
- Achieved sales and referral goals by developing positive customer experience.
- Drafted, finalized and submitted paperwork to complete sales.
- Processed customers' sales and payments in Software.
- Attended sales, vendor and product training to maximize knowledge.
- Trained cosmetic counter associates on application techniques, sales methods and product details.
- Influenced customers to grow sales, improve service and identify customer service and logistics efficiencies by utilizing new techniques, tools and information systems.
Warranty Administrator
Johnstone Supply
Virginia Beach, VA
08.2021 - 08.2022
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Warehouse Manager
Johnstone Supply
Virginia Beach, VA
11.2019 - 08.2021
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Delivery Driver
Johnstone Supply
Virginia Beach, VA
03.2017 - 11.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Warehouse/Installation Supervisor
Office Furniture Outlet
12.2012 - 03.2017
- Planned and executed numerous installations for customers including BAE, Sentara, and Armada/Hofler
- Supervised the scheduling of truck delivery/pickup; customer pickup and return
- Managed multiple projects with coordinating various installations
- Assist in daily operations of business which included responsibilities of opening and closing operation, sales and customer service.
Operations Manager
AJW Enterprises Inc. - d/b/a Atlantic Event Rentals
01.2006 - 01.2010
- Coordinated the daily operations including, sales, customer service, inventory control, warehouse management, and scheduling/dispatching
- Organized and prioritized multiple projects with divergent needs
- Improved productivity and profitability
- Facilitated employee development and training programs.
Warehouse Manager
01.1995 - 01.2006
- Strategically planned warehouse development, operations, and scheduling
- Supervised 25 warehouse, delivery, and labor employees
- Supervised the scheduling of truck delivery/pickup; customer pickup and return
- Applied logical and creative approaches to resolve problems for large scale events including U.S Navy Homecomings and BAE Company events
- Managed productivity by ensuring timely work and institute cost-saving methods for various projects, including the Christening of the Submarine New Mexico(SSN779) and the Keel Laying Ceremony for the Gerald R
- Ford(CVN78) at Northrop Grumman.
Education
B.S. Interdisciplinary Studies -
Norfolk State University
Skills
- Installation planning
- Task Delegation
- Schedule Management
- Scheduling Coordination
- Forklift Operation
- Forklift Operator Certification
Timeline
Counter/Sales
Johnstone Supply
08.2022 - Current
Warranty Administrator
Johnstone Supply
08.2021 - 08.2022
Warehouse Manager
Johnstone Supply
11.2019 - 08.2021
Delivery Driver
Johnstone Supply
03.2017 - 11.2019
Warehouse/Installation Supervisor
Office Furniture Outlet
12.2012 - 03.2017
Operations Manager
AJW Enterprises Inc. - d/b/a Atlantic Event Rentals
01.2006 - 01.2010
Warehouse Manager
01.1995 - 01.2006
B.S. Interdisciplinary Studies -
Norfolk State University