Michael Hines
Rockledge,FL
Summary
Results-driven professional with extensive experience in commercial construction and system installation at Florida Alarm and Security Technologies. Demonstrates exceptional problem-solving skills and critical thinking, consistently ensuring project completion that exceeds industry standards. Expertise in troubleshooting and diagnostics enhances customer satisfaction while prioritizing safety. Aiming to leverage these skills to drive innovation and quality in future projects. Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Structured Cabling Installer, Electrican
QLM Superior Skills Staffing Agency
Rockledge, Florida
03.2018 - 09.2025
- Installed electrical systems for the construction of Hyatt and Marriot hotels in Titusville, FL from 2018 to 2020.
- Performed sandblasting to remove rust from launch pads and other structures at the space center, protecting them from saltwater damage.
- Executed precise electrical installations and maintenance, contributing to the successful completion of major hotel projects and space center operations.
- Maintained inventory of installation supplies, tools, and equipment, ensuring availability for scheduled jobs.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Ensured compliance with all relevant security protocols during installation process.
- Verified installation site health and reported blockages and structural issues according to standardized protocols.
- Followed blueprints, diagrams, and installation instructions accurately to complete tasks efficiently.
- Greased mechanical parts with lubrication to achieve smooth and regular functionality.
- Maintained inventory of supplies, materials and tools to complete work on job sites.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Executed detailed site assessments to determine optimal installation methods and materials needed.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Ensured work area cleanliness and safety, preventing accidents and maintaining a professional environment.
- Tested installed hardware and software to ensure proper functioning.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Adhered to local building codes and safety regulations in all installation activities.
- Coordinated with project managers and other tradespeople to ensure timely project completion.
- Enhanced product functionality through careful calibration and adjustments during installation.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Performed troubleshooting to diagnose and resolve system issues.
- Followed building standards and codes during unit installations.
- Performed timely and reliable service in shops and outdoors in variable weather conditions.
- Developed strategies to improve system performance and reliability by making recommendations regarding upgrades or changes in design specifications.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Wired equipment while following safe electrical procedures to eliminate risk.
- Completed scheduled appointments on time to drive quality service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
- Operated equipment and machinery according to safety guidelines.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Fire Alarm/Burglar Technician/Fire Alarm Technician/Lead Installer
Florida Alarm and Security Technologies
Merritt Island, FL
04.2023 - 07.2024
- Maintained accurate documentation of all work performed on each job site.
- Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad, and iPhone.
- Provided in-field customer service and dedication to satisfy user requirements for safety and visual assessment.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Achieved proper alarm operation by testing hardware, connections and signals.
Cable Technician
All Florida Staffing
Titusville, FL
06.2013 - 03.2017
- Adhered to all applicable codes when performing installations.
- Developed plans for routing cables through walls, ceilings and floors for both new construction projects and renovations.
- Adjusted, replaced, and repaired faulty components and wiring to ensure system functionality.
- Installed and maintained Fiber Optic Cabling across Disney's Hotels, Resorts, and Campgrounds during overnight shifts.
- Ensured accurate documentation and reporting of work activities and incidents, maintaining high standards of transparency and accountability.
- Collaborated with team members to address and resolve on-site challenges, demonstrating commitment to safety and professionalism.
- Provided technical support for customers regarding their cabling needs.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Laid out cabling plans and ran through buildings to desired locations.
- Utilized a variety of tools such as crimpers, punch down tools, cable testers and multimeters for the purpose of installing and testing cables.
- Documented service and installation actions by completing forms, reports, and logs.
- Provided detailed explanations and solutions to customer inquiries and concerns.
- Demonstrated professionalism and excellent customer service throughout all customer interactions.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Installed, set up and repaired devices and system components.
- Employed knowledge of electronic and electrical principles to troubleshoot equipment.
- Conducted site surveys to determine best installation routes and equipment needs.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Climbed ladders, worked from scaffolding and crawled in tight spaces to run cables as needed.
- Tested installed cables using specialized equipment such as continuity testers and optical time domain reflectometers.
- Ran conduit lines for the purpose of protecting electrical wiring from damage or interference.
- Used diagnostic tools to test and adjust equipment settings for optimal performance.
- Used tools, equipment and vehicles to avoid injuries and mishaps.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Spliced and terminated coaxial and fiber optic cables according to industry standards.
- Collaborated with customer service and technical teams to coordinate installation schedules.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Assembled and installed communication equipment.
- Participated in ongoing technical training to stay current with industry trends and technologies.
- Interpreted and followed complex blueprints and system diagrams during installations.
- Ensured that all safety precautions were observed while working at elevated heights.
- Labeled each cable according to its intended use.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Managed inventory of tools, equipment, and supplies to ensure readiness for each job.
- Troubleshot and resolved issues with signal strength, internet connectivity, and digital TV reception.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
Supervisor and Project Lead of Cable Installer's
Brevard Business Telephone Systems
Rockledge, Florida
05.1997 - 04.2004
- Evaluated vendor proposals for telecom services against company objectives.
- Performed troubleshooting activities to identify and resolve telecom issues quickly and efficiently.
- Negotiated contracts with vendors to obtain favorable pricing structures.
- Managed telecommunications systems, including VoIP, PBX, SIP trunking and other related technologies.
- Troubleshot electrical and mechanical defects for residential, commercial and industrial sites.
- Identified areas requiring improvement within current telecom environment.
- Kept service quality and customer relations in line with established standards to promote long-lasting relationships.
- Collaborated with vendors to select cost-effective products that meet customer specifications.
- Analyzed customer requirements to determine appropriate solutions for their needs.
- Drafted cost projections for system and component implementations.
- Evaluated client telecommunications needs and recommended targeted solutions.
- Conducted research on emerging technologies in order to improve existing systems or recommend new ones.
- Coordinated bidding processes and oversaw selection of optimal contractors to complete jobs.
- Ensured compliance with industry standards and best practices in the design and implementation of telecommunication services.
- Designed, configured and tested network devices such as routers, switches, firewalls.
- Coordinated with internal teams for installation of new communication infrastructure.
- Assisted with budget preparation by providing accurate estimates on future costs associated with projects.
- Identified pricing options and negotiated strong and contracts.
- Performed regular tests on systems to keep components functional.
- Connected wires and cables to terminals and completed necessary paperwork for each work order.
- Monitored performance of telecom systems to ensure optimal service levels are maintained.
- Reviewed project drawings to perform installation activities according to specifications.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Communicated with end-user to address device problems and implement technical or procedural solutions.
- Assisted in designing and administering projects for residential and commercial clients.
- Checked work orders and communicated with prior shift to assess work needs for day.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Achieved cost-savings by developing functional solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Operated a variety of machinery and tools safely and efficiently.
Education
FASA/BASA License - Fire Alarm & Burglar Alarm Systems License
Alarm Association of Florida
Online Training08-2023
Level II Low Voltage Cable Installer - Telecommunications
BICSI
Tampa, FL03-2001
Skills
- Commercial construction experience
- Works Well Under Pressure
- Journey-level background
- Verbal and written communication
- Work Planning and Prioritization
- Maintenance and repairs
- Preventative maintenance
- Written/Verbal communication
- System installation
- Construction management
- Installation and repair
- Tech-Savvy
- Assembly and production
- Troubleshooting and Diagnostics
- Problem-solving
- Attention to detail
- Equipment operation
- Blueprint reading
- OSHA compliance
- Critical thinking
- Design Techniques
Affiliations
I'm remodeling my home in my free time, and I usually work out between 6 a.m. At 7 a.m., I walk my dog for about 25 minutes; other than that, I try to read anything that will make me wiser and more knowledgeable. If I were to watch TV, I would only watch PBS, but really, who has the time
Accomplishments
- creative writing awards
Languages
Spanish
Limited
Career Objective
- Utilize past experience in Communications and Managment with a company that has room for advacment.
Certification
- FASA/BASA expires on 8/13/26
- BICSI Level II Technicians need to update their BICSI certification to OSP and ISP design
- Certification in Fiber Optics, 1999, at Brevard Community College
References
References available upon request.
Timeline
Fire Alarm/Burglar Technician/Fire Alarm Technician/Lead Installer
Florida Alarm and Security Technologies
04.2023 - 07.2024
Structured Cabling Installer, Electrican
QLM Superior Skills Staffing Agency
03.2018 - 09.2025
Cable Technician
All Florida Staffing
06.2013 - 03.2017
Supervisor and Project Lead of Cable Installer's
Brevard Business Telephone Systems
05.1997 - 04.2004
FASA/BASA License - Fire Alarm & Burglar Alarm Systems License
Alarm Association of Florida
Level II Low Voltage Cable Installer - Telecommunications
BICSI