Michael Hintz
Tacoma,WA
Summary
Highly motivated and comfortable working with people at all levels in an organization. Collaborative leader with dedication to partnering with customers to promote engaging and empowering relationships. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
13
13
years of professional experience
Work History
Store Manager
GPC NAPA Autoparts
09.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Customer Sales Representative
GPC
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Maintained customer accounts and relationships.
Electrician
Pacific Entrance LLC
09.2020 - Current
- Read and interpreted electrical, mechanical and architectural drawings and electrical code specifications for wiring layouts.
- Launched troubleshooting and tests on equipment post-installation to confirm compatibility and safety of electrical systems.
- Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
Night Shift Lead
NAPA Auto Parts - Genuine Parts
06.2011 - 06.2020
- Cross-trained existing employees to maximize agility and overall team performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
Associate of Arts - Business
Green River Community College
Auburn, WA06.2014
Skills
- Store operations management
- Interpersonal Communication
- Cultivating Productive Relationships
- Excels In Situations With High Expectations
- High Energy
- Teamwork and Collaboration
Referances
Adam Madison
Warehouse Management at DC
(253) 326-3722
Adam_Madison@Genpt.com
Ernie LaGuardia
Warehouse Management at DC
(206) 658-5495
E.Laguardia@Genpt.com
Darrel Watlington
Owner/CEO of Pacific Entrance
(971) 227-7303
D.Watlington@pacificentrance.com
Timeline
Store Manager
GPC NAPA Autoparts
09.2023 - Current
Customer Sales Representative
GPC
02.2022 - Current
Electrician
Pacific Entrance LLC
09.2020 - Current
Night Shift Lead
NAPA Auto Parts - Genuine Parts
06.2011 - 06.2020
Associate of Arts - Business
Green River Community College
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