Michael Hites
Leesville,LA
Summary
Self-Motivated | Human Resources Admin | Communication
Dependable and confident Business and Healthcare Consultant who brings proven leadership, organizational initiatives and customer relations skills to the forefront. Organized and efficient Human Resource Manager supporting corporate level officers and senior management personnel in healthcare and government with demonstrated expertise in financial and operational leadership for over 24 years. Proven leader with the ability to function well in a fast-paced oriented environment. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Comprehensive HR management experiences ranging from managing $160 billion-dollar strategic platform in the government to $1.7 million-dollar healthcare budgets, extremely capable of succeeding at all areas.
Overview
21
21
years of professional experience
1
1
Certification
Work History
QIPP Component 1 Coordinator & Consultant
Healthcare Support Management
09.2020 - Current
- Provides oversight, monitoring and guidance for 134 skilled nursing facilities (SNF's) on behalf of 11 Hospital Districts (HD's) regarding QIPP Component 1 and QAPI
- Compile and review mandated HHSC documentation, review quality metric data and state-set performance improvement initiatives creating reports for 11 HD's
- Managerial oversight over HSM's Component 1 communications with SNF's about requirements and regulations of Component 1 process while providing instruction on state resources
- Maintained 98% accuracy while updating databases with quality metric data and verifying HHSC changes.
- Oversees QAPI team of reviewers and 134 SNF's QAPI submissions providing reviews and reports for owning HD
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Structured meetings for executives and coordinated availability of conference rooms for participants.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Produced on-time communications in support of new product submissions for regulatory agencies.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Performed as primary liaison for clients, political stakeholders, providers and public policy associations, lobbyists and partner organizations.
Skilled Nursing Administrator
Trustcare Management
04.2017 - 09.2021
- Directly responsible for recruitment onboarding, background checks, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees and various administrative tasks.
- Direct day-to-day administrative and operational functions for 80-bed facility, providing guidance and leadership to over 75 employees across more than 7 departments with a $1.1 million-dollars
- Successfully trained teams through corrective measures and policy understanding to ensure we provided the best person-centered care for residents as well as corrective actions, people development, career-pathing for staff.
- Experienced in emergency management after guiding the facility through two cat-4 hurricanes, ensuring the safety of 80+ residents and staff and then taking on 20 evacuees afterwards
- Responsible for uploading, updating and completing all DHH incident reports, OSHA reports, and ensuring 300 logs were completed annually
- Performs customer service functions by promptly responding to requests and questions via email, Slack and Teams.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Supports team with payroll, benefits, employee relations, recruiting and other HR programs.
- Structured and facilitated 11 department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications.
Business Administrator & Human Resources Manager
United States Air Forces
04.2003 - 04.2017
- Orchestrated integration of 2.8K military promotion and performance appraisal administrative records
- Revamped 3.3K manning documents to ensure organizational staffing was 100% realigned
- Controlled organization's employee program, archives data bases while directing all finance & clerical support
- Expert Human Resources advisor who is constantly praised by leaders and routinely consulted by CEO's and Executive Assistants on Higher Headquarter and Executive Level Review issues, uniquely able to facility relationship management and influence at all levels
- Spearheaded executive reductions program by reviewing retention considerations for 519 commissioned officers
- Carefully chosen to independently govern 2-man department during supervisor's absence; immediately restructured reducing capacity by 25% Awarded Air Force Smart Operations 21 Initiative
- Dynamic speaker; briefed over 100 initial relocation briefings for over 3K employees
- Identified by USAF Inspector General as superior team performer in 2006 for program management
- Coordinated, educated, and conducted interviews for 10.5K employees in 3 years
- Saved USAF $165K by identifying and correcting 250 data errors, 150 case managements updates, 500 contract registry remarks and 950 corrupt employee positions ensuring 100% data integrity
- Developed upgrade training program, guiding staff training for subordinates; within compliance 4 weeks' faster
- Processed 62 administrative contracts valued at $186K in benefits, saving USAF $2.5M in excessive funds being billed
- Revised and administered 2.90K relocation pay packages totaling over $4.2M paid-out to individuals in 3 years, resulted in 100% timely and accurate processing
Human Resources Manager
United States Air Force
04.2003 - 04.2017
- Establisheddynamic training agenda, creating training plans and training requirements to ensure supervisory skills of 30 employees are opening communication lines
- Supervised 557 promotion authorizations for 100 CEOs in 3 years; recognized by USAF Board President of Europe
- Organized teams in hazardous location with inventory of $7.5M high-valued equipment items
- Collaborative style with senior management to identify and incorporate new trends and developments in current and future solutions for organizational performance.
- Hand-selected as local USAF Sexual Harassment & Assault Prevention sponsor, completed an 80-hour course then trained 90 individuals locally and in combat while meeting the Secretary of Air Force directives
- Processed employee claims involving performance issues and harassment.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Automated office operations while managing client correspondence, record tracking and data communications.
- Supervised promotions and performance appraisals office while processing 83K evaluations over 3 years
- Managed departmental verbal communication and served as main point of contact for office on technical or new program development
- Created plans and acted as communicator of written deadlines to complete projects on time.
- Presented Supervisor of the Quarter award in 2014 for 1st Quarter, # 1 of 84 supervisors in small sectors
- Presented the Supervisor of Quarter award in 2011 for 4th Quarter, # 1 of 800 supervisors in large sectors
- Leadership in organization directly impacted Air Mobility Command Support Squadron as #1 of 12 in 2006
Human Resource & Financial Manager
United States Air Force
04.2003 - 04.2017
- As Financial Billing, certified 100+ vouchers, identified & resolved 8 discrepancies while saving the USAF $18K
- Coordinated 15 Defense Finance & Accounting Services and USAF compensation contracts valued at $2.4M
- Refurbished local financial database, verified eligibility criteria saving $165K from erroneous payments
- Meticulously tracked $600K funds from Government Purchase Card accounts as Billing Official; ensuring 100% accountability
Database Systems Administrator
United States Air Force
04.2003 - 04.2017
- Directly authored and instructed training for 50 administrative clerks for new Web Delivery system
- Appointed as Information Management Officer overseeing 60 accounts on 3 networks, ensuring critical communications were readily available
- Received Air Force award for stepping up to solely operate unmanned database office while supporting 10K customers
- Identified an Enterprise Output Management interface error & drove corrective actions eliminating all shortfalls by empowering a 53% increase and 13 position increase in organizational rankings at Headquarters USAF
- Instructed 45 training events for workflow managers on Enterprise Output Management interface
- Go-to system expert; creates accounts, coached key organizational leaders and decision makers
- SharePoint administrator for seven divisions, while improving data integrity 30% above Headquarters goal
- Composed Microsoft Excel tracking system that reduced data updated by 60% increasing data integrity
- Configured and tested Windows Server operating systems with roles features.
- Created nightly jobs for database backups.
- Developed automated processes to manage database creation in virtualized or cloud environment.
- Mastered Microsoft Office Suite, Powerpoint, Word and Sharepoint to assist with unit functions.
- Set up and controlled user access levels across databases to protect important data for 270 agency secretaries
- Adhered to set schedules to test databases for flaws and reduce downtime.
Education
MBA - Human Resources Management and Healthcare Administration
Columbia Southern University
Orange Beach, AL05.2016
Bachelor of Science - Business Administration
Columbia Southern University
Orange Beach, AL05.2013
Skills
- Executive Management
- Process improvements
- Staff Evaluations
- Customer Service
- Analytical Skills & Critical Thinking
- Leadership
- Consulting
- Hiring and recruitment
- Sharepoint
- Customer Relationship Management (CRM)
- Problem Solving
- Human resource operations
- Scheduling and calendar management
- Organization and Time Management
- Database Entry
- Performance improvement
- Secret Clearance
- Veteran
- OSHA compliance
- Compensation and benefits
- Database Management
- Microsoft Office Suite
- Teamwork and Collaboration
- Training and Development
- HIPAA expert
- Benefits and compensation
- Wages and salary
- Organizational Development
- Contract Negotiation
- Self-Motivated
- Attention to Detail
- Project Management
- Account management
- Multitasking Abilities
- Candidate and client relations
- Recruitment
- Team Building
- Knowledgeable in all HR Systems
Certification
- Licensed Nursing Facility Administrator - 2017 - Current
Timeline
QIPP Component 1 Coordinator & Consultant
Healthcare Support Management
09.2020 - Current
Skilled Nursing Administrator
Trustcare Management
04.2017 - 09.2021
Business Administrator & Human Resources Manager
United States Air Forces
04.2003 - 04.2017
Human Resources Manager
United States Air Force
04.2003 - 04.2017
Human Resource & Financial Manager
United States Air Force
04.2003 - 04.2017
Database Systems Administrator
United States Air Force
04.2003 - 04.2017
MBA - Human Resources Management and Healthcare Administration
Columbia Southern University
Bachelor of Science - Business Administration
Columbia Southern University
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