MICHAEL HOBBS
PLANTATION,FL
Summary
Professional instructor with background in developing and leading high-impact training programs. Strong emphasis on fostering team collaboration and driving results. Adept at adapting to changing needs while maintaining high standards. Skilled in curriculum development, instructional design, and performance evaluation. Known for reliability and effective communication.
Overview
20
20
years of professional experience
Work History
CHIEF INSTRUCTOR
PEAK PERFORMANCE TAEKWONDO ACADEMY
04.2014 - Current
- Maintained a positive attitude while greeting customers and demonstrating excellent customer service skills
- Extensive knowledge of product offerings to direct customers to the merchandise they were seeking
- Helps customers select products, answers questions, and shares product knowledge
- Cultivated positive relationships with participants by interacting with them during group fitness classes
- Implemented hands-on activities that reinforced key concepts, resulting in higher levels of engagement during training sessions.
- Increased overall satisfaction ratings by consistently soliciting feedback from participants and implementing improvements based on their input. Creates or updates customer profile records
- Effectively communicated with a diverse group of athletes, coaches and game officials
- Designed enjoyable and innovative customized training programs based upon fitness goals
STYLIST/SALES ASSOCIATE
ALLSAINTS
01.2009 - 01.2014
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Embraced fashion and understood market trends to articulate in client interactions.
SALES ASSOCIATE
PUMA
01.2005 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
B.A. - Pre-Law, Philosophy
Florida International University
Aventura, FL06.2010
Skills
- Effective Communication
- Mentoring abilities
- Time Management
- Learning Strategies
- Adaptability
- Active Listening Skills
Timeline
CHIEF INSTRUCTOR
PEAK PERFORMANCE TAEKWONDO ACADEMY
04.2014 - Current
STYLIST/SALES ASSOCIATE
ALLSAINTS
01.2009 - 01.2014
SALES ASSOCIATE
PUMA
01.2005 - 01.2009
B.A. - Pre-Law, Philosophy
Florida International University
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