Michael Hocker
Spokane,WA
Summary
Experienced with process optimization and maintaining operational efficiency. Utilizes technical skills to troubleshoot equipment and implement improvements. Knowledge of safety protocols and teamwork ensures reliable and adaptable performance.
Knowledgeable [Desired Position] with solid background in optimizing manufacturing processes and improving operational efficiency. Proven track record of executing process improvements and troubleshooting equipment issues to minimize downtime. Demonstrated proficiency in operating complex machinery and adhering to safety protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Process Tech IV
Jubilant HollisterStier
Spokane, WA
12.2023 - Current
- Operated and monitored equipment to ensure optimal performance and compliance with cGMP.
- Conducted quality control inspections to maintain product integrity and adherence to specifications.
- Collaborated with cross-functional teams to troubleshoot process issues and implement corrective actions.
- Submitted DRIP submissions with intimate knowledge to reduce deviation rates, which were approved.
- Trained new technicians on operational procedures, enhancing team efficiency and knowledge retention.
- Subject Matter Expert for Line 1 Rinser Tunnel, any issues and operator problems are routed to me, for proper diagnosis and handling.
Operations Specialist
Engie
Spokane, WA
12.2019 - 05.2023
- Billing specialist handling working through an inbox to work accounts that are at potentially critical risk of disconnect, or have been disconnected. Working with Client Representatives, leadership, Market Account and Analytics specialists on achieving goals with accounts to make sure they are protected and services are not disconnected for the client, or if they are insuring that services are quickly turned back on - with steps taken to prevent future issues on the account.
New Profile Review
Rover via Spherion Staffing
Spokane, WA
06.2019 - 12.2019
- Temp through Spherion Staffing handling new profiles in the SOS department. Quick attention to detail and ability to easily meet and maintain quotas with very limited margin of error. Proficient in using Zendesk and Slack. Demonstrated ability to work up to standard, always learning from any criticism along the way. Working to please the customers while also following our procedures and not compromising our standards.
MFG Tech 2
Photronics, Inc.
Allen, TX
05.2015 - 10.2018
- Final Clean:
- . Active Secret Level Security Clearance
- . Properly maintain a clean and safe work area, with efficiency in mind.
- . Run various tools such as QC Optics, STARlight.
- Data Retention:
- . Proficiency in Pellicle Mounting of 5", 6", 7", 7.25" photomasks.
- . Able to quickly identify defects and classify them.
- Clean Room Environment:
- . Proper handling of delicate materials.
- . Adaptive to any situation, no matter the staffing or workload.
- . Proper usage of PPE and the knowledge of when to use it.
- Micron Level Quality Care:
- . Experience handling Sulfuric Acid, Hydrogen Peroxide, Ammonia.
- Pellicle Mounting Final Seal:
- . Handled the final inspection and proper protocols for shipping completed product.
- . Maintaining an extremely high level of quality, never receiving an RMA.
- STARlight Expertise
- . Proper compact placement and bagging of said compacts in a Clean Room environment.
- Quality Control/Assurance Reclaim Experience:
- . Proper methodology and handling of dangerous chemicals used to strip chrome from photomasks.
- . Able to safely and efficiently move high volume of inventory.
- Communication:
- . Hand selected to speak with auditors during customer checkups and quality assurance scenarios.
- . Actively engaging and understanding not just how we do the things we do, but why we do them the way we do them.
- . Numerous awards given for performance throughout employment.
- . Bringing new and efficient formats to processes, reworking old paperwork top make it more clear and understandable.
Projectionist
Cinemark
McKinney, TX
12.2012 - 05.2014
- Ushering:
- . Cleaning and maintaining a safe environment for the customer.
- Cashiering:
- . Working under heavy customer flow while maintaining a positive and efficient attitude.
- Box Office:
- . Customer service selling the customers tickets and directing which screen they will be heading to.
- Projection:
- . Actively maintaining and setting flows for the projectors, handling things like light queues and problems that may arise throughout daily use.
- . Advanced troubleshooting for problems that come up with the video and audio feeds.
Education
High School Diploma -
McKinney North High School
McKinney, TX05-2007
Skills
- Microsoft Office (10 years)
- Typing, 100 WPM accurate (10 years)
- Zendesk (Less than 1 year)
- Slack (Less than 1 year)
- Team Training (5 years)
- Chemical handling
- Instrumentation calibration
- Equipment troubleshooting
- Parts installation
Certification
- Certified Trainer - 28FEB2026 to Current.
Timeline
Process Tech IV
Jubilant HollisterStier
12.2023 - Current
Operations Specialist
Engie
12.2019 - 05.2023
New Profile Review
Rover via Spherion Staffing
06.2019 - 12.2019
MFG Tech 2
Photronics, Inc.
05.2015 - 10.2018
Projectionist
Cinemark
12.2012 - 05.2014
High School Diploma -
McKinney North High School