Michael Hodges
Hillsboro
Summary
Dynamic sales professional with a proven track record at American Residential Construction, excelling in customer service and relationship building. Adept at upselling and driving sales growth through effective communication and problem-solving skills. Recognized for enhancing customer satisfaction and loyalty, contributing to a positive shopping experience and achieving sales goals.
Overview
2017
2017
years of professional experience
Work History
Sales Associate
American Residential Construction
- Assisted customers with product selection, enhancing the shopping experience and driving sales growth.
- Collaborated with team members to maintain store organization and inventory accuracy.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Electrical Technician
Apple Electric
01.2014 - 11.2016
- Installed and maintained electrical systems in residential and commercial buildings.
- Diagnosed electrical issues using multimeters and other testing equipment.
- Collaborated with team members to ensure compliance with safety regulations.
- Assisted in troubleshooting complex wiring problems during installations.
- Provided technical support for electrical system upgrades and repairs.
- Conducted routine inspections to ensure optimal performance of electrical systems.
- Implemented process improvements to enhance efficiency of electrical installations.
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Assisted with emergency and scheduled shutdowns while performing regular electrical duties.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers, and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
- Assisted in new equipment installations, guaranteeing proper setup and optimal performance.
- Conducted comprehensive inspections of electrical systems to identify potential issues before they escalated.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Collaborated with cross-functional teams to complete complex projects within deadlines.
- Safeguarded personnel and equipment by adhering to strict safety protocols during all tasks.
- Supported the design process by providing technical expertise on electrical systems requirements, layout, and component selection.
- Managed multiple projects simultaneously while maintaining high levels of quality control throughout each project''s lifecycle.
- Utilized advanced diagnostic tools such as multimeters, oscilloscopes, and thermal imaging cameras to accurately diagnose electrical issues.
- Optimized equipment performance by calibrating instruments and updating software as needed.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
- Developed and executed wiring installations for new construction projects, ensuring compliance with electrical codes.
- Documented all maintenance and repair work, creating comprehensive records that facilitated future troubleshooting.
- Implemented safety protocols for handling and installation of electrical components, reducing risk of accidents on site.
- Coordinated with other trades on large projects to ensure seamless integration of electrical systems with other building systems.
- Collaborated with engineers to design electrical systems that met specific project requirements and budget constraints.
- Enhanced team productivity with effective coordination of tasks and resources during major installations.
- Played key role in emergency response teams, swiftly addressing and resolving electrical failures to minimize impact on operations.
- Ensured operational efficiency of electrical systems in commercial buildings, conducting regular maintenance and troubleshooting.
- Assisted in selection of high-quality materials and equipment for projects, ensuring long-term reliability and performance.
- Conducted safety inspections to adhere to industry standards, enhancing workplace safety for all employees.
- Streamlined inventory management for electrical supplies, reducing waste and optimizing resource allocation.
- Enhanced customer satisfaction by providing timely and effective solutions to complex electrical issues.
- Streamlined troubleshooting processes, significantly reducing downtime in critical systems.
- Improved system reliability by implementing preventive maintenance schedules for electrical equipment.
- Upgraded electrical panels and systems in older buildings, enhancing their safety and functionality.
- Modified, maintained, or repaired electronics equipment or systems to achieve proper functioning.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Created, aligned, and optimized electrical instrumentation and testing equipment.
- Worked to create safe, low-cost and dependable designs.
- Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Created Type diagrams, drawings and specifications for prototypes, production products and testing procedures.
Solar Panel Installer
Perry Eudy Construction
01.2012 - 11.2012
- Assisted customers with product selection, enhancing the shopping experience and driving sales growth.
- Collaborated with team members to maintain store organization and inventory accuracy.
- Trained new sales associates on product knowledge and customer engagement techniques.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Electrical, Electronics And Communications Engineering
Texas State Technical College
Waco, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Flexible schedule
- Verbal/written communication
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Upselling
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Sales training
- Guest relations
- Strategic planning
- Sales development
- Building rapport
- Inventory control
- Policy and procedure adherence
- Product recommendations
- Sales goals attainment
- Brand promotion
- Point of sale operation
- Negotiation tactics
- Relationship selling
- Product promotions
- Business development
- Persuasion techniques
- Sales trends
- Promotional support
- Cold calling
- Sales forecasting
- Product demonstrations
- Dispute mediation
- Contract preparation
- Client account management
- Money transfer systems
- Expert in subject
- Friendly and outgoing
- Verbal and written communication
- Customer engagement
- Task prioritization
- Client retention strategies
- Upselling and cross selling
- Feedback implementation
- Goal tracking
- Superb time management
- Prospecting and telemarketing
- Energetic self-starter
- Contact follow-up
- Positive and professional
- Written and oral communication skills
- Calm demeanor
- Service oriented
- Excellent communication skills
Timeline
Electrical Technician
Apple Electric
01.2014 - 11.2016
Solar Panel Installer
Perry Eudy Construction
01.2012 - 11.2012
Sales Associate
American Residential Construction
Electrical, Electronics And Communications Engineering
Texas State Technical College