Gloria A. Perez
Crockett,CA
Summary
Seasoned Operations Support dedicated to bringing organizations to the next phase of growth and development. Diligent and motivated to improve processes, streamline operations and increase revenue, Excellent verbal and communication skills, with ten plus years professional office and customer service experience.
Overview
33
33
years of professional experience
Work History
Operations Support Assistant
G3 Enterprises
Napa, Ca.
07.2015 - Current
- Creates client sales quotes based on a company pricing rubric
- Responsible for accurate and timely job quoting and billing
- Responsible for updating monthly, quarterly and annual matrix reports
- Documents and communicates customer change orders
- Ensures all orders are shipped to customer in timely manner
- Maintains accurate bill of lading inventory and end of month reporting to TTB
- Interim manager when management is off-site
- Interacts daily with production employees and production supervisor(dispenses paperwork, communicates information, arranges meetings, etc.)
- Maintains written safety and training programs, including follow-up of communication
- Performs event and celebration planning for company events
- Inventory maintenance
- Participates in maintenance of production procedures, preparation for employee meetings, communication to employees, departmental presentations and follow-up
- Assist with digital art files and organization as well as assists with bottle preparation and cleaning of bottles or production areas
- Responsible for understanding and complying with applicable quality, environmental and safety regulatory compliance
Operation Support/Tasting Room Representative
Star Staffing
Napa, Ca.
12.2014 - 07.2015
- Worked under minimal supervision - as tasting room team to support tasting room operations, cash register, credit card terminals, processing phone orders, stock merchandising, nationwide of wine shipping
- Responded to all customer inquiries thoroughly and professionally
- Documented all customer inquiries and comments accurately and efficiently
- Greeted guests in a timely and professional manner in tasting room, multitasking large parties an individual groups
- Prepared spreadsheets for accurate timely quoting and client billing
- Inventory maintenance
- Maintains safety and training programs
- Monthly TTB Reporting
- Wine Industry knowledge understanding the wine/growing process
- Answered customer questions about product availability and shipment deadlines locally and nationwide
Para- Educator
John Swett Unified School District
Crockett, Ca.
03.2014 - 06.2014
- Work with Special Education students fulfilling IEP educational plans
- Tutor students in math and english
- certification in non-violent crisis intervention
Executive Director
Pinole Chamber of Commerce
Pinole, Ca.
02.2012 - 03.2014
- Manage all civic functions for the Pinole Chamber of Commerce
- Online website marketing
- Oversee production of the Pinole Chamber of Commerce electronic newsletter
- Promote sales of annual membership dues and community relations
- Work as liaison between board of directors and membership
- Accounts receivable, payable and collections
President, Board of Director, Secretary
Crockett Chamber of Commerce
Crockett, Ca.
01.2005 - 12.2013
- Manage all general office functions of the chamber
- Responsible for communique and locating venues for meetings and events
- Coordinate special events - Sugartown Festival
- Administer marketing material and client interaction with membership
- Recruitment of membership and online advertising
Ad Sales Associate
InfoWorld Magazine
San Mateo, Ca.
10.1997 - 08.2000
- Liaison with Client and Production Dept.
- Met material close dates for advertising printed and online material
- Maintain database both online and in print media of employee advertisements
Media Buyer
Priscaro & Hukari Advertising
San Mateo, Ca.
07.1992 - 09.1997
- Implement advertising as liaison between sales and production department
- Purchased media space for both radio, print and television
Education
Bachelor of Arts - Business and Organizational Management
Ashford University
Current
Associate of Science - Math & Science
Contra Costa College
2014
Associate of Arts - Social and Behavioral Health
Contra Costa College
2014
STEM Certification - Science, Technology, Engineering & Math
June 2014
Skills
- Superb time management skills
- Report development
- Forecasting
- Sales Analysis
- Project management
- Strategic Planning
- Organized
- Leading Department/Personnel
- Dependable
- Results-oriented
- Databases
- Customer service
- Account development
- Strong interpersonal skills
- Inventory Control
- Self Motivated
Timeline
Operations Support Assistant
G3 Enterprises
07.2015 - Current
Operation Support/Tasting Room Representative
Star Staffing
12.2014 - 07.2015
Para- Educator
John Swett Unified School District
03.2014 - 06.2014
Executive Director
Pinole Chamber of Commerce
02.2012 - 03.2014
President, Board of Director, Secretary
Crockett Chamber of Commerce
01.2005 - 12.2013
Ad Sales Associate
InfoWorld Magazine
10.1997 - 08.2000
Media Buyer
Priscaro & Hukari Advertising
07.1992 - 09.1997
Bachelor of Arts - Business and Organizational Management
Ashford University
Associate of Science - Math & Science
Contra Costa College
Associate of Arts - Social and Behavioral Health
Contra Costa College
STEM Certification - Science, Technology, Engineering & Math
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