Michael Hoffman
Manchester,MD
Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.Hardworking laborer focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Sales Associate
AutoZone
Hampstead, MD
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Landscape Laborer
Scott's Home Services
Hampstead, MD
03.2017 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Mowed lawns using self-propelled and riding mowers.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Worked efficiently under pressure to meet tight deadlines while maintaining high-quality results in all projects completed.
- Demonstrated skilled use and maintenance of landscape tools and equipment.
- Collected and removed debris at job sites.
- Safely operated heavy equipment including skid loaders, mini excavators, and tractors for various landscaping tasks.
- Performed routine maintenance on landscaping tools and equipment for optimal performance and safety.
Warehouse Packer
Liberty Delight Farms
Reisterstown, MD
10.2023 - 08.2024
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Increased order accuracy by meticulously following picking lists and double-checking packed items.
- Loaded and unloaded trucks with products and packaging materials for delivery to and from facility.
Tire Warehouse
Barnes Tire
Westminster, MD
10.2022 - 05.2023
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
- Participated in regular team meetings, contributing to the development of new strategies for warehouse efficiency and productivity.
- Operated various types of material handling equipment safely including forklifts, pallet jacks, and hand trucks to move heavy loads throughout the warehouse facility.
- Reduced product damages with proper handling techniques and training for warehouse staff.
Tow Truck Operator
Expedited Towing
Manchester, MD
04.2021 - 07.2022
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
- Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
- Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
Laborer
Master deck builders
Rocky ridge
07.2020 - 09.2021
- Followed instruction for assigned tasks from foreperson and lead teams in performing new phases of the work
- Met targets consistently by working hard and with strong attention to detail
- Ensured proper operation of tools and equipment at the site following safety requirements.
Sheet Metal Worker
Vintage sheet metal
Hanover, PA
01.2020 - 07.2020
- Fabricated replacement parts at construction sites to complete the installations on-schedule
- Fabricated ducts for HVAC systems to maximize their efficiency
- Met targets consistently by working hard and with strong attention to detail
- Received and routed incoming mail, packages, and deliveries
- Satisfied customers every day with fast, friendly, and knowledgeable support for HVAC needs.
Education
High School Diploma - General
Manchester valley high school
Manchester, MD06.2017
Student ASE Certifications - Automotive
Carroll county career and technology center
Westminster, MD05.2017
Skills
- Hand tool operations
- Safety understanding
- Build scaffolding
- Customer relations
- Attention to detail
- Verbal communication
- Task prioritization
- Problem-solving
- Materials handling
- Manage materials
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Cash Handling
- Money Handling
- Flexible Schedule
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Cash Handling Accuracy
- Client Service
- Conflict Resolution
- Store Opening and Closing
- Sales expertise
- Product Sales
- Customer Needs Assessment
- POS System Operation
- Upselling
- Cleaning techniques
- Inventory Tracking
- Order Processing
- Product Promotions
- Promotional support
- Organization
- Creative Thinking
- Team Cooperation
- Team Leadership
- Store Organization
- Sales floor organization
- Ability to Lift 40 pounds
- Safety and Cleanliness Standards
- Basic Mathematics
Timeline
Warehouse Packer
Liberty Delight Farms
10.2023 - 08.2024
Sales Associate
AutoZone
01.2023 - Current
Tire Warehouse
Barnes Tire
10.2022 - 05.2023
Tow Truck Operator
Expedited Towing
04.2021 - 07.2022
Laborer
Master deck builders
07.2020 - 09.2021
Sheet Metal Worker
Vintage sheet metal
01.2020 - 07.2020
Landscape Laborer
Scott's Home Services
03.2017 - Current
High School Diploma - General
Manchester valley high school
Student ASE Certifications - Automotive
Carroll county career and technology center