Michael Holcomb
Rosharon,TX
Summary
Proven leader in enhancing customer experiences and fostering robust client relationships, notably at Home Depot. Excelled in cross-functional collaboration and customer empathy, driving significant improvements in customer satisfaction and retention. Skilled in data analytics and relationship building, adept at translating customer feedback into actionable brand development strategies. Achieved notable success in pastoral care, enhancing community engagement and support.
Overview
37
37
years of professional experience
Work History
Customer Experience Manager
Home Depot
09.2014 - Current
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Pastor
The United Methodist Church
06.1987 - 06.2014
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Oversaw administration and management of all areas of ministry.
- Led programs such as worship, study, fellowship, and service opportunities.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Enhanced congregation''s spiritual growth by delivering thought-provoking and engaging sermons.
- Served as mentor to children in church community, offering guidance and support.
- Supported community development through organizing and leading outreach programs.
- Interacted with local community, building relationships with civic organizations and other churches.
Education
Master of Divinity - Ministry
Southern Methodist University
Dallas, TXBBA - Business Administration
Stephen F Austin State University
Nacogdoches, TXAssociate of Arts - Computer And Information Sciences
Lon Morris College
Jacksonville, TXHigh School Diploma -
Lapoynor High School
Larue, TXSkills
- Cross-Functional Collaboration
- Voice of Customer Analysis
- Customer Empathy
- Data Analytics
- Account Management
- Decision-Making
- Customer Relationship Management (CRM)
- Relationship Building
- Customer Retention Strategies
- Brand Development
Timeline
Customer Experience Manager
Home Depot
09.2014 - Current
Pastor
The United Methodist Church
06.1987 - 06.2014
Master of Divinity - Ministry
Southern Methodist University
BBA - Business Administration
Stephen F Austin State University
Associate of Arts - Computer And Information Sciences
Lon Morris College
High School Diploma -
Lapoynor High School