Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Michael Holland

Westhampton Beach,New York

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Capable Job Title passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Bartender

Giorgio's Premier Catering
08.2018 - 03.2023
  • Completed requisitions to maintain required stock par levels.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Assisted with inventorying beverage stock and bar supplies.

Sales Associate

Pier One Imports
08.2010 - 03.2019
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Bartender

Vineyard Caterers
08.2010 - 07.2018
  • Upheld strict regulations for safe alcohol service and food safety.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Assisted with inventorying beverage stock and bar supplies.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Bar Manager

Atlantica/Tierra Mar
07.2003 - 07.2010
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.

Head Bartender

Carmines Family Restaurant
07.1990 - 09.2005
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Closed out cash register and prepared cashier report at close of business.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Education

BA. Geography - Geography/ Environmental Science

Oswego State College
Oswego, NY
05.1979

Skills

  • Liquor, Beer and Wine Knowledge
  • Reconciling Cash Drawers
  • Patron Rapport
  • Error Identification
  • Anticipating Guest Needs
  • Cash Register Operation
  • Attending Multiple Customers
  • Dining Room Management
  • Responsible Alcohol Service
  • Guest Satisfaction
  • Patron Experiences
  • Safe Serving Knowledge
  • Classic Cocktails
  • Health Code Compliance
  • Suggestive Selling
  • Sales Expertise
  • Ordering Bar Supplies
  • Custom Drink Preparation
  • Alcohol Ordering
  • Creative Mixology
  • Complex Problem-Solving
  • Knowledge of Craft and Microbrews
  • Identification Verification
  • Extensive Spirits Knowledge
  • New Hire Training
  • Handling Difficult Customers
  • Staff Management
  • Hospitality Service Expertise
  • Bar Operations Management
  • Cocktail List Development
  • Hospitality and Accommodation

Timeline

Bartender

Giorgio's Premier Catering
08.2018 - 03.2023

Sales Associate

Pier One Imports
08.2010 - 03.2019

Bartender

Vineyard Caterers
08.2010 - 07.2018

Bar Manager

Atlantica/Tierra Mar
07.2003 - 07.2010

Head Bartender

Carmines Family Restaurant
07.1990 - 09.2005

BA. Geography - Geography/ Environmental Science

Oswego State College

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