Michael Holland
Naperville,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
18
18
years of professional experience
Work History
Sales and Operations Manager
Landstar Transportation Logistics, Inc. NMH Agency
2023.11 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
Logistics Account Executive
Vantiva Supply Chain Solutions
2022.01 - 2023.11
- Balanced longer-term strategic goals with shorter-term plans that offered high-visibility results.
- Developed business and drove sales 90% new business by producing new solutions, gaining new contracts and analyzing logistical issues.
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Increased efficiency by developing cost-effective rates and reducing order processing costs.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Maintained updated knowledge of functional technology and leveraged information to drive innovation.
Director of Sales and Operations
Goggin Warehousing
2018.01 - 2022.01
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Managed and motivated sales team to increase revenue 80% in 18 months.
- Managed accounts to retain existing relationships and grow share of business.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
Sales and Operations Manager
Fox Transportation
2016.01 - 2018.01
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Drove sales by developing multi-million dollar contract sales.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
National Account Manager
USA TRUCK
2012.01 - 2016.01
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted thorough market analyses to identify potential growth opportunities within the national account base.
- Maximized revenue growth by identifying upsell opportunities within existing accounts.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Brought lapsed accounts back to active status and providing additional revenue.
Transportation Manager
Great Kitchens
2011.01 - 2012.01
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Coordinated logistics activities across multiple locations for seamless distribution operations.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
Logistics Services
NYK Logistics
2006.01 - 2011.01
- Contributed to the development of standard operating procedures that streamlined workflows across multiple departments.
- Boosted revenue generation by upselling additional products or services when appropriate during customer interactions.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Followed up with customers to offer additional support and check resolution satisfaction.
Education
Bachelor of Arts - Political Science
Illinois State University
Normal, IL05.2003
Skills
- Marketing
- Sales
- Customer Relations
- Staff Training
- Customer Service
- Account development
- Excellent Communication
- Networking
- Conflict Resolution
- Multitasking
- Revenue Generation
- Shipping coordination
Systems Training Certifications
- SAP R3
- Manugistics TMS
- Freightquote TMS
- Accuplus WMS
- Salesforce
- CRM
- Zoom info
- Microsoft Excel
- Word
- Project
- BNSF
- UP and Norfolk Southern
- Get Loaded/Internet Truckstop/DAT/Transcore 360/Safer
- Lean Logistics/Lean Source/ Lean Dex
Timeline
Sales and Operations Manager
Landstar Transportation Logistics, Inc. NMH Agency
2023.11 - Current
Logistics Account Executive
Vantiva Supply Chain Solutions
2022.01 - 2023.11
Director of Sales and Operations
Goggin Warehousing
2018.01 - 2022.01
Sales and Operations Manager
Fox Transportation
2016.01 - 2018.01
National Account Manager
USA TRUCK
2012.01 - 2016.01
Transportation Manager
Great Kitchens
2011.01 - 2012.01
Logistics Services
NYK Logistics
2006.01 - 2011.01
Bachelor of Arts - Political Science
Illinois State University
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