Michael Holland
Raleigh,NC
Summary
Driven professional with a proven track record in customer service and event management, notably with Interactive Playgrounds. Excelled in roles requiring exceptional guest relations and efficient event setup, demonstrating creativity and innovation. Skilled in conflict management and security monitoring, consistently enhancing customer satisfaction and operational efficiency. Achieved significant improvements in event execution and customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Event Staff
Interactive Playgrounds
05.2020 - Current
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Monitored and evaluated event operations to confirm continual compliance with regulations.
- Responded to inquiries from attendees and addressed any issues or complaints.
Cashier
Papa's Pizzas and Subs
06.2023 - 07.2024
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06.2026
Skills
- Security Monitoring
- First Aid Training
- Food and beverage experience
- Creativity and Innovation
- Room Setup and Breakdown
- Guest Relations
- Event Setup
- Cash Register Operation
- Teamwork and Collaboration
- Positive Attitude
Timeline
Cashier
Papa's Pizzas and Subs
06.2023 - 07.2024
Event Staff
Interactive Playgrounds
05.2020 - Current
High School Diploma -
Sanderson High School