Michael Holmes
Oregon City,Oregon
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
32
32
years of professional experience
Work History
Sales, Estimating and Purchasing
All Trades General Contractors
09.2018 - 06.2023
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Sales, Estimating and Purchasing
Northwest Door And Supply
07.1998 - 05.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Managed returns, exchanges and refunds in accordance with store policy.
Outside Sales Representative
Veterinary Service Inc
06.1991 - 12.1998
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Established new accounts through cold calling and personal visits to potential customers.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
High School Diploma - General Education
Canby Union High School
Canby, OR06.1980
Skills
- Customer Billing
- Account Management
- Marketing Strategy Development
- New Business Development
- Territory Management
- Account Acquisition
- Customer Service
- Price Structuring
- Rapport and Relationship Building
- Inventory Management
- Review of Contracts
- Appointment Scheduling
Timeline
Sales, Estimating and Purchasing
All Trades General Contractors
09.2018 - 06.2023
Sales, Estimating and Purchasing
Northwest Door And Supply
07.1998 - 05.2018
Outside Sales Representative
Veterinary Service Inc
06.1991 - 12.1998
High School Diploma - General Education
Canby Union High School
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