Michael Holmes
Bristol,TN
Summary
Proven leader and adept problem-solver, I significantly enhanced service quality and client satisfaction at Xylem Dewatering Inc., showcasing exceptional multitasking and relationship-building skills. My focus on continuous improvement and regulatory compliance drove operational excellence, positioning me as a reliable asset for team and process enhancement.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Service Coordinator /Service Technician
Xylem Dewatering Inc. / Godwin Pumps
08.2008 - 04.2024
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
Service Coordinator /Service Technician
Rebel Rentals
04.2004 - 08.2008
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Coordinated and monitored service activities to confirm work met all requirements.
- Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
- Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Senior Field Technician
Western States High Reach Equipment
04.2001 - 04.2004
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Calibrated new and existing equipment for optimal performance.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Utilized strong problem-solving skills to address unexpected challenges encountered during field assignments, allowing for timely completion of tasks without compromising quality standards.
- Enhanced customer satisfaction with timely resolution of technical issues and providing clear communication throughout the process.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Delivered high-quality work by diligently following standard operating procedures.
- Utilized safety practices with no complaints or accidents.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Technician /Field Service Technician
Rebel Rentals
05.1999 - 08.2001
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Conducted detailed diagnostics to identify issues, leading to decrease in system downtimes.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Branch Manager
Shipley Rentals
07.1990 - 05.1999
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Education
High School Diploma -
Winterburg High School
Golden West St. Huntington Beach Ca, 06-1981
Skills
- Attention to detail
- Multitasking
- Relationship building
- Quality assurance
- Teamwork and collaboration
- Process improvement
- Reliability
- Adaptability and flexibility
- Self motivation
- Time management abilities
- Continuous improvement
- Adaptability
- Regulatory compliance
- Teamwork
- Problem-solving abilities
- Team building
- Task prioritization
- Organizational skills
Certification
- Automotive Service Excellence Certification (ASE)
- First Aid Certification
- Forklift Certification
- [State] Driver's License
- CPR/AED Certification
- John Deer Service Advisor Training Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Healthcare benefitsPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsWork-life balanceCompany CultureStock Options / Equity / Profit SharingPersonal development programsTimeline
Service Coordinator /Service Technician
Xylem Dewatering Inc. / Godwin Pumps
08.2008 - 04.2024
Service Coordinator /Service Technician
Rebel Rentals
04.2004 - 08.2008
Senior Field Technician
Western States High Reach Equipment
04.2001 - 04.2004
Technician /Field Service Technician
Rebel Rentals
05.1999 - 08.2001
Branch Manager
Shipley Rentals
07.1990 - 05.1999
- Automotive Service Excellence Certification (ASE)
- First Aid Certification
- Forklift Certification
- [State] Driver's License
- CPR/AED Certification
- John Deer Service Advisor Training Certification
High School Diploma -
Winterburg High School
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