Michael Holmes
Summary
Dynamic federal employee with a proven track record with the National Park Service, excelling in customer service, teamwork, and administration. Demonstrates exceptional attention to detail and problem solving skills. Enhances visitor experiences while ensuring compliance with federal regulations. Proficient in financial reporting and adept at multitasking in high-pressure environments. Skilled in Microsoft Word, Excel, PowerPoint, and other software programs to create record systems, operational procedures, and day to day communications to accomplish goals.
Overview
9
9
years of professional experience
Work History
Recreation Fee Technician
Sequoia Kings Canyon National Park. National Park Service
06.2022 - Current
- Remits cash, check, and credit card transactions for a park fee program. Utilizes federal software programs, such as RBMS, to count, review, and reconcile revenue into financial reports.
- Deposits cash, check, and credit card revenue into appropriate spending accounts for the park through OTC Net and other appropriate channels per federal rules and regulations.
- Generates paper and digital logs of the park's pass stock, donation money, shipment of funds, and other property for accountability purposes. Utilizes Microsoft Excel to create and update accountable logs for record keeping and audits.
- Assists the Fee Manager in audits of the fee program and collected revenue.
- Trains staff in operations at entrance stations and campgrounds. Answers frequent questions from staff and coaches them about difficult visitor interactions or transactions on the register.
- Assists leadership with employee performance tracking and feedback, payroll timekeeping, property invoices, schedule changes, and other administrative functions.
- Collects, documents, safeguards, and transports fee revenue from several contact stations to the Remit Office with a government vehicle.
- Collaborates with team members to enhance visitor experiences through effective problem-solving.
Visitor Use Assistant
Grand Canyon National Park. National Park Service
12.2019 - 05.2022
- Greeted and answered questions to the public at a park entrance station and information desk. Assisted visitors with information and guidance on park activities.
- Conducted cash and credit cash transactions with a register and credit card machine. Issued entry tickets and park passes to the public.
- Promoted to Team Lead in a temporary appointment. Trained new staff in entrance station operations and customer service. Fostered a positive team work environment. Collaborated with team members to streamline operational processes for visitor services.
- Served on the Safety and Wellness Committee in the Park. Shared safety messages and programs with colleagues. Maintained the park's Bike Share Program for seasonal employees.
Lead Visitor Use Assistant
Lake Mead National Recreation Area. National Park Service
11.2017 - 12.2019
- Greeted visitors at an entrance station and answered questions about the park. Distributed park publications to the public and informed them of park regulations.
- Conducted cash and credit card sales on a register and credit card machine. Issued entry tickets, park passes, and boat stickers to park visitors.
- Assisted in managing visitor services and information dissemination for enhanced guest experiences.
- Assisted entrance station supervisor with interviewing and hiring new employee for the station.
Visitor Use Assistant
Curecanti National Recreation Area. National Park Service
04.2017 - 10.2017
- Collected, transported, and remitted park revenue from campgrounds and boat launch ramps. Prepared, transported, and completed deposits to the bank.
- Assisted volunteer campground hosts with the day to day operations of multiple campgrounds.
- Programmed and installed a sales register for visitor center staff. Remitted shift reports and issued bulk passes for them. Responded to visitor emails, phone calls, and boat sticker requests.
- Provided information on park regulations, safety protocols, and environmental stewardship to educate guests.
Interpretive Park Ranger (Seasonal)
Death Valley National Park. National Park Service
11.2016 - 04.2017
- Developed and presented interpretive programs to enhance visitor understanding of park ecosystems.
- Led guided tours, interpreting natural and cultural resources for diverse audiences.
- Operated telescopes and delivered ranger talks during night sky programs to large groups.
- Staffed an information desk at a visitor center. Answered visitor questions and made recommendations. Responded to phone calls, emails, and letters from the public.
Education
Bachelor of Arts - History
University of Massachusetts, Amherst
Amherst, MA05-2010
High School Diploma -
Acton Boxborough Regional Highschool
Acton05-2006
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Troubleshooting
- Documentation and reporting
- Work Planning and Prioritization
- Information tracking
- Staff education and training
Timeline
Recreation Fee Technician
Sequoia Kings Canyon National Park. National Park Service
06.2022 - Current
Visitor Use Assistant
Grand Canyon National Park. National Park Service
12.2019 - 05.2022
Lead Visitor Use Assistant
Lake Mead National Recreation Area. National Park Service
11.2017 - 12.2019
Visitor Use Assistant
Curecanti National Recreation Area. National Park Service
04.2017 - 10.2017
Interpretive Park Ranger (Seasonal)
Death Valley National Park. National Park Service
11.2016 - 04.2017
Bachelor of Arts - History
University of Massachusetts, Amherst
High School Diploma -
Acton Boxborough Regional Highschool
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