Michael Holst
Robesonia,PA
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced [Software] proficiency and demonstrated skill managing and driving multiple projects with minimal supervision. Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
15
15
years of professional experience
Work History
Process Assistant
Amazon
03.2021 - 10.2023
- Improved process efficiency by identifying bottlenecks and implementing streamlined solutions.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
- Enhanced team productivity by conducting regular training sessions on the latest industry best practices.
- Ensured compliance with safety regulations by conducting thorough audits and addressing potential hazards promptly.
- Optimized inventory management through meticulous tracking of raw materials and finished goods.
- Implemented a robust quality control system, resulting in reduced defects and increased customer satisfaction.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
Customer Service Representative
Speedway Gas Station
01.2015 - 03.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Carpenter
Hugghins Construction
09.2012 - 01.2015
- Improved project efficiency by accurately interpreting blueprints and executing carpentry tasks according to specifications.
- Enhanced client satisfaction by consistently meeting project deadlines and maintaining high-quality craftsmanship in all carpentry work.
- Reduced material waste by precisely measuring, cutting, and assembling lumber for various construction projects.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Increased safety on job sites by diligently following industry best practices and OSHA guidelines during all carpentry tasks.
- Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
- Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
Electrical Apprentice
Ace Electric
06.2009 - 08.2012
- Enhanced safety measures by diligently following electrical codes and regulations during installations.
- Streamlined project timelines by effectively collaborating with senior electricians to complete tasks on schedule.
- Improved team efficiency by offering support in interpreting blueprints, schematics, and technical drawings for complex projects.
- Increased customer satisfaction by addressing concerns promptly and providing clear communication throughout the installation process.
Customer Service Representative
KFC Restaurant
08.2008 - 06.2009
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
West High School
Wichita, KS05.2008
Skills
- Workflow Management
- Performance Monitoring
- Safety Management
- Management Support
- Attendance Tracking
- Scheduling Coordination
- Supplier Relations
References
References available upon request.
Timeline
Process Assistant
Amazon
03.2021 - 10.2023
Customer Service Representative
Speedway Gas Station
01.2015 - 03.2021
Carpenter
Hugghins Construction
09.2012 - 01.2015
Electrical Apprentice
Ace Electric
06.2009 - 08.2012
Customer Service Representative
KFC Restaurant
08.2008 - 06.2009
High School Diploma -
West High School
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