Michael Holt
Yorba Linda,USA
Summary
Driven and adaptable professional with passion for leadership and team development. Possesses strong knowledge of retail operations and strategic planning, coupled with skills in performance management and customer satisfaction. Capable of driving growth and operational excellence to achieve business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
District Manager – Southern California / Las Vegas Outlets
VANS, A Division of the VF Action Sports Coalition
01.2023 - Current
- Developed and influenced sales strategies driving impactful results in the highest volume district across both divisions
- Supported in cross divisional and multiple VF brand talent development impacting the internal networking of Southern California, Hawaii, and Las Vegas
- Lead the creation and roll out of a multiuser reporting platform for Class Selling Reporting and On Hand Inventory reporting via PowerBI impacting store efficiencies and business acumen across multiple layer of the business
- Collaborated on the revamp of all selling programs and tools leveraged by Vans retail stores and co-lead the sales manager program role out and continued development that elevates out customer service model today
- Supported partners in Retail Operation, Visuals, Allocations, HR, LP, DT and L&D with various projects and market travels
- Supported the concept and strategy creation of the future premier outlet store model while developing training resources for elevated visual and merchandising standards as we rolled out to 11 select doors in key markets
Retail Risk Partner - United States
Cotton On Group
09.2022 - 01.2023
- Supported all loss prevention and risk functions across all Cotton On Group brands with in the United States retail division and distribution centers
- Responsibilities included proactive training, audit functions, investigations, law review and compliance, vendor networking, OSHA compliance and inventory control functions
- Worked cross-functionally with HR, Retail Operations, and Global Leadership to impact operational standards, policy roll-out, training strategies and other business related KPIs
- Developed and implemented a critical risk program to drive impact in high shrink locations that aided in returning profits back to the groups bottom line across all brands
- Participated in global task forces aligning brand initiatives and standards operating practices were being executed across all countries and wholesale partner
- Co-lead the relocation and build out of the America’s distribution center’s security functions and systems
- Procured and worked with external vendors for guard service, CCTV, alarms, employee ID face recognition systems, and more, while maintaining the projects budget
Loss Prevention Market Manager – Southern California
VF Action Sports Coalition
07.2017 - 09.2022
- Supported loss prevention functions in a high impact market of 70+ locations across fall brands within VF coalition
- Responsibilities included proactive training, audit functions, investigations, guard service oversight, and EAS product, protection
- Worked cross-functionally with HR, store operations, and field leadership to impact operational standards, policy roll-out, training strategies and other business related KPIs
- Primary content contributor and project lead on global digital training platform for AP and Risk Management
- The training standardized AP policy across all retail and was delivered via the Articulate platform
- Contributed to the development of and facilitated training on de-escalation and risk assessment for all retail employees across 5 VF brands
- Identified and led a global task force targeting security risks with in Omnichannel and Ecommerce platforms related to the BOPIS, STS, and SFS processes that resulted in significant company profit protection
- Additionally, the process enhanced the security associated with sensitive customer information
- Developed and maintained two department digital sites through SharePoint which operated as a department 'hub' and streamlined department communication and digital document storage
- Participated in multiple high-dollar external ORC operations in partnership with CHP and industry partners that targeted specialty & big box retailers specifically as it relates to cargo theft
- Strong knowledge of product movement and tracking as it relates to the 3PL process
- Supported and participated in a taskforce assigned to rewrite all global P&P across VF brands to ensure consistency in all business functionalities
- Project manager on COVID response team tasked with PPE procurement and distribution
- Created a platform through Smartsheet to allow global tracking by location of supply levels while also facilitating replenishment needs
- Supported 3PL distribution review to identify risks, operational processes, and loss assessment for overnight deliveries and carrier theft
General Manager – Citadel
VANS, A Division of the VF Action Sports Coalition
01.2015 - 07.2017
- Under the direction of DM or RD I inspired, motivated, led, and developed an entire store team while maximizing profitability of the store through the control of expenses, protecting company assets, and by ensuing that store standards for customer care, merchandising, operations, sustainability, and community participation
- Provided leadership and direction to the store staff of 80+ employee and successfully championed business strategies, visions, and values
- Maintained annual comp increases to LY and target goals while setting the record volume for all Vans locations 2014-2017
- Supported partners in Retail Ops, Marketing, Allocations, Sales Audit, Human Resources, and Regional / District Managers to impact operational standards, P&P, business strategies, training strategies and other additional jump assignments
Store Manager
VANS, A Division of the VF Action Sports Coalition
10.2010 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, team development , and a safe environment for customers and employees.
- Maintained double digit comp increases to target and LY sales
- GO Team lead and District trainer
Education
University of Nevada Las Vegas (UNLV)
Las Vegas, NV09.2012
College of Southern Nevada (CSN)
Las Vegas, NV09.2010
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Goal setting and performance metrics
- Multi-unit management
- Data analytics
- Operations management
- Project planning
- Business development and planning
Certification
Wicklander_Zulawski Certified
Timeline
District Manager – Southern California / Las Vegas Outlets
VANS, A Division of the VF Action Sports Coalition
01.2023 - Current
Retail Risk Partner - United States
Cotton On Group
09.2022 - 01.2023
Loss Prevention Market Manager – Southern California
VF Action Sports Coalition
07.2017 - 09.2022
General Manager – Citadel
VANS, A Division of the VF Action Sports Coalition
01.2015 - 07.2017
Store Manager
VANS, A Division of the VF Action Sports Coalition
10.2010 - 01.2014
College of Southern Nevada (CSN)
Wicklander_Zulawski Certified
University of Nevada Las Vegas (UNLV)
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