Summary
Overview
Work History
Education
Skills
Timeline
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Michael Holverson

Tigard,OR

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance . Excelled in money handling and fostering customer relations, driving business growth through strategic planning and exceptional service delivery. Skilled in conflict resolution and staff development, ensuring a productive, high-quality work environment.

Overview

33
33
years of professional experience

Work History

Assistant Manager

Chefstore
02.2018 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Manager

Fredmeyer
03.1992 - 08.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

No Degree -

Oregon Institute of Technology
Klamath Falls, OR

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge

Timeline

Assistant Manager

Chefstore
02.2018 - Current

Manager

Fredmeyer
03.1992 - 08.2019

No Degree -

Oregon Institute of Technology

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Michael Holverson