Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Hopkins

Richmond,VA

Summary

Dynamic leader with a proven track record in sales and photography, I excel in customer engagement and sales techniques, boosting revenue and client satisfaction. At T-Mobile, I spearheaded strategies that significantly increased sales, demonstrating exceptional team collaboration and a strong work ethic. Skilled in creating compelling visual content and fostering lasting customer relationships, I bring a unique blend of creative and strategic acumen to drive business growth.

Overview

10
10
years of professional experience

Work History

Photographer

Freelance
04.2020 - Current
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Captured stunning images by utilizing various lighting techniques and creative compositions.

Server

Cheesecake Factory Inc
03.2022 - 12.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Applebee's Grill + Bar
12.2020 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sales Representative Manager

Sprint
01.2017 - 01.2020
  • Negotiated favorable contract terms with clients, securing long-term business relationships and contributing to the company''s bottom line.
  • Optimized territory coverage, effectively allocating resources to maximize sales potential across various regions.
  • Collaborated with cross-functional teams to provide comprehensive solutions for clients, resulting in increased client satisfaction rates.
  • Mentored junior sales representatives, imparting industry knowledge and best practices for long-term career growth.
  • Coordinated with other departments such as Marketing and Supply Chain Management to ensure seamless execution of sales strategies.
  • Increased sales revenue by implementing effective sales strategies and fostering strong client relationships.
  • Expanded market reach with the successful introduction of new product lines tailored to customer needs and preferences.
  • Fostered a culture of accountability within the team by setting clear expectations regarding individual roles and responsibilities.
  • Conducted thorough competitor analysis to identify gaps in the market and capitalize on emerging trends for strategic advantage.
  • Conducted market research studies to gather valuable insights on consumer preferences that guided decision-making processes.
  • Retained key accounts through proactive relationship management and addressing customer concerns promptly.
  • Regularly monitored team''s progress against established KPIs, providing feedback for continuous improvement in performance levels.
  • Reduced customer churn rate by implementing effective account management techniques and prioritizing customer issues resolution.
  • Implemented efficient sales processes for streamlined operations and improved productivity within the team.
  • Led sales presentations and product demonstrations, showcasing unique value proposition to potential clients.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to expain sales opportunities.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.

District Sales Manager

T-Mobile
03.2015 - 09.2017
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
  • Recognized potential talent within the team members early on; mentored them into higher positions in the organization over time.
  • Assessed competitive landscape regularly to adapt strategies accordingly and maintain a leading position in the market.
  • Grew YOY sales [Number]% by consistently meeting and exceeding quotas.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Enhanced team morale by fostering a positive work environment, recognizing achievements, and promoting professional development opportunities.
  • Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
  • Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
  • Developed strong partnerships with key clients, ensuring long-term business relationships and repeat sales.
  • Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.

Education

High School Diploma -

Salem High School
Virginia Beach, VA
06-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Team collaboration
  • Service prioritization
  • High volume dining
  • Sales expertise
  • Sales techniques
  • Order accuracy

Timeline

Server

Cheesecake Factory Inc
03.2022 - 12.2024

Server

Applebee's Grill + Bar
12.2020 - 04.2022

Photographer

Freelance
04.2020 - Current

Sales Representative Manager

Sprint
01.2017 - 01.2020

District Sales Manager

T-Mobile
03.2015 - 09.2017

High School Diploma -

Salem High School

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Michael Hopkins