Michael Hopwood
Erie
Summary
Professional with strong background in nursing leadership, focused on delivering high-quality patient care and operational efficiency. Expertise in team collaboration, staff development, and resource management. Known for adaptability and achieving results in dynamic healthcare settings. Proficient in clinical skills, patient advocacy, and regulatory compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Physician Network Nurse Manager
UPMC
04.2024 - Current
- Responsible for clinical oversight of over 87 outpatient offices within the UPMC Hamot Physician Network including offices through Northwestern NY and southern counties in western PA.
- Ensured compliance with all applicable laws, regulations, policies and procedures governing healthcare operations.
- Coordinated externships through the outpatient offices for local medical assistant programs.
- Created a medical assistant preceptor program for newly hired clinical staff and for existing clinical staff.
- Created and maintained a monthly clinical educational series that was broadcast to the entire UPMC Hamot Physician Network.
- Presented in monthly network wide forum to help improve outpatient practice performance.
- Reviewed ICRA standards for construction projects throughout the physician network.
- Coordinated and maintained clinical support personnel schedules for Erie and UPMC NW region.
- Led a team of 13 direct reports that included clinical support staff, certified diabetic educators, regional outpatient nurse coordinators, and clinical staff involved with community events and our Executive Physical program.
- Managed UPMC Hamot Executive Physical Program.
- Worked closely with Senior Leadership throughout the entire UPMC system to coordinate clinical efforts for the Physician Network.
- Continued to maintain all responsibilities and expectations as an Outpatient Nurse Coordinator
Outpatient Nurse Coordinator
UPMC
12.2021 - 04.2024
- Ensured compliance with all applicable laws, regulations, policies and procedures governing healthcare operations.
- Demonstrated superior interpersonal skills and ability to collaborate with medical staff in providing patient care.
- Exhibited strong leadership qualities in coordinating multidisciplinary teams throughout the continuum of care.
- Utilized organizational skills to manage multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Demonstrated expertise in utilizing electronic health records systems for documentation purposes.
- Coordinated with other departments within the organization to ensure continuity of care for patients.
- Adhered to infection control protocols when performing clinical duties.
- Collaborated with community partners on outreach programs designed to improve access to healthcare services.
- Displayed knowledge of regulatory standards such as HIPAA regulations and OSHA guidelines related to patient safety.
- Followed infection control procedures to prevent or stop the spread of infections.
- Determined learning needs of new and current clinical staff to develop appropriate teaching strategies.
Specialty/Surgical Suite RN
UPMC Great Lakes Neurosurgery/ NeuroIntervention
10.2015 - 12.2021
- Oversee all clinical operations as Clinical Lead
- Evaluate and manage all post-surgical wounds for the department
- Continually monitor team efficiency to create and implement new processes and protocols as necessary
- Responsible for all students from outside schools/agencies that utilize our department for internships/externships
- Lead/manage patient emergencies as they present themselves in office
- Oversee the office regarding Epic software and address any concerns as the Epic Super User for Great Lakes Neurosurgery and NeuroIntervention
- Room and perform initial assessment on scheduled patients for the neurosurgeons and neurointerventionalists as needed
- Ensure all clinical staff are up to date with necessary certifications
- Assist multiple departments including Orthopedics, Colon and Rectal Surgeons, Pain Management, and Trauma Surgeons within the surgical suite.
Physician Practice RN
UPMC Lakeshore Family Practice
08.2011 - 10.2015
- Oversee all clinical operations as Clinical Lead
- Lead/manage patient emergencies as they present themselves in office
- Oversee the office regarding Epic software and address any concerns as the Lakeshore Family Practice Epic Super User
- Help improve Lakeshore Family Practice by being a member of the Practice Improvement Forum
- Room and perform initial assessment on scheduled patients for primary physician as needed
- Perform EKG's and initial interpretation for physician
- Perform procedures as ordered by primary physician including suture/staple removal, wound care and dressing, cerumen impaction removal
- Administer pediatric and adult immunizations as ordered by primary physician
- Administer medication through injections as ordered by primary physician
- Maintain inventory and order all vaccinations/medications for the practice
Medical Assistant
UPMC Lakeshore Family Practice
08.2007 - 08.2011
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Harborcreek Youth Services
07.2005 - 08.2007
- Responsible for the care and treatment of all residents and staff at the facility including all medical and trauma related injuries
- Maintained medical charts and records for all residents and staff including proper documentation of all treatments and interventions
- In charge of the 24-hour medical assessments for all new residents ensuring a proper history and medication inventory
- Completed doctor ordered blood draws and tests
- Administered flu vaccinations to all staff
- Participated in medication administration at all on and off campus units along with periodic quality control and observation of others involved with administration
- Lead instructor of Infection Control training offered to all staff
- Worked closely with insurance companies and medical assistance to ensure the proper medical appointments and medication for all residents.
Education
Associate Degree - Nursing
Mercyhurst University
08.2011
Bachelor of Arts - Communications, Media Studies
Pennsylvania State University
06.1999
Skills
- Clinical Coordination
- Healthcare Team Collaboration
- Regulatory Compliance
- Critical Thinking
- Policy Implementation
- Continuous Education
- Teaching and mentoring
- EMR / EHR
- Staff education and training
Accomplishments
UPMC ACES Award Winner 2018
Certification
- Registered Nurse
- ACLS
- CPR Instructor
- BLS
- ICRA
Timeline
Physician Network Nurse Manager
UPMC
04.2024 - Current
Outpatient Nurse Coordinator
UPMC
12.2021 - 04.2024
Specialty/Surgical Suite RN
UPMC Great Lakes Neurosurgery/ NeuroIntervention
10.2015 - 12.2021
Physician Practice RN
UPMC Lakeshore Family Practice
08.2011 - 10.2015
Medical Assistant
UPMC Lakeshore Family Practice
08.2007 - 08.2011
Medical Assistant
Harborcreek Youth Services
07.2005 - 08.2007
Bachelor of Arts - Communications, Media Studies
Pennsylvania State University
Associate Degree - Nursing
Mercyhurst University
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