Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Intern

Michael Horan

Cleburne

Summary

Skilled Delivery Specialist with background in logistics and distribution. Experience includes coordinating delivery schedules, managing inventory, and ensuring customer satisfaction. Strengths include problem-solving abilities, knowledge of shipping procedures, and strong organizational skills. Previous roles have demonstrated significant improvements in efficiency of delivery operations and customer satisfaction levels.

Overview

47
47
years of professional experience
1
1
Certification

Work History

Delivery Specialist

Affordable Floors and More
Cleburne
03.2019 - Current
  • Remained calm and pleasant with customers at all times, even during tense situations.
  • Maintained records of shipments and invoices for tracking purposes.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.

Small Business Owner

Shop and Ship
Phoenix
01.2016 - 06.2018
  • Led marketing efforts to enhance brand visibility and customer engagement through various channels.
  • Managed daily operations, including inventory control, vendor negotiations, and product pricing.
  • Oversaw financial activities, including budgeting, forecasting, and accounting to ensure fiscal health.

Track Supervisor

Long Island Railroad
Queens , NY
03.1978 - 12.2005
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • Assisted clients with development of long-term landscape plans and strategies.
  • Directed and supervised construction of fences, decks and other outdoor structures.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
  • Supervised team member performance to meet client deadlines and requirements.
  • Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Installed ponds, waterfalls and other water features and tested for proper functionality.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Reviewed landscape project tasks, determining budgets and timelines for completion.
  • Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.

Education

GED -

United States Navy
United States
03-1974

Some College (No Degree) - Liberal Arts

York College
Jamaica, NY

Skills

  • Shipment tracking
  • Inventory management
  • Conflict resolution
  • Customer service
  • Reliability
  • Serve customers
  • Team collaboration
  • Equipment operation
  • DOT regulations compliance
  • HAZMAT endorsement
  • Safety and compliance
  • Drive vehicles
  • Clean driving record
  • GPS navigation

Certification

  • CDL class B with hazmat endorsement, passenger endorsement, tanker and air brake endorsement

Accomplishments

  • Honorable Discharge United States Navy

Timeline

Delivery Specialist

Affordable Floors and More
03.2019 - Current

Small Business Owner

Shop and Ship
01.2016 - 06.2018

Track Supervisor

Long Island Railroad
03.1978 - 12.2005

GED -

United States Navy

Some College (No Degree) - Liberal Arts

York College

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